Brooklyn Brown

• Selected and filled orders from stock to fulfill customer requirements.
• Followed procedures at all times for personal and team safety.
• Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
• Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
• Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.

• Completed data entry tasks with accuracy and efficiency.
• Organized, sorted, and checked input data against original documents.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Entered data into various computer systems accurately using Microsoft Office Suite.
• Accurately sorted, and maintained documents using organizational filing skills.

•This position is responsible for ensuring that all inventory adjustments, error queues, and other financial issues are researched and reconciled to maintain the highest level of inventory accuracy within a Medline distribution center

•Effectively plan and schedule and conduct cycle counts/ workload, etc

•Train and mentor facility team members on proper inventory processes and procedures

•Course correct where applicable

•Reviews Material Movement Exception Report and Goods Over Receipt Report daily and reconciles discrepancies as needed

•Performs adjustments in Catalyst and/or SAP to correct financial errors

•Manages all errors queues including ZPOGI, Z272, Workflow and ZINV

•Research problem tickets and resolve as necessary

•Monitor completeness and accuracy of inventory transactions

•Handle and investigate service failures and customer complaints, also known as OSI’s

•Create RGAs and perform adjustments in Catalyst and/or SAP to correct inventory on OSIs

•Effectively communicate with warehouse team members operations management, A/P, product divisions, inventory management, item master data, customer service, and internal audit to resolve discrepancies

•Operate MHE (Material Handling Equipment) as necessary

• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Maintained and scheduled complex calendars.
• Answered and redirected incoming phone calls for office.
• Conducted new hire orientation by completing paperwork on recording information on human resources database.
• Coordinated employee training programs to improve productivity and performance.
• Compiled employee records from individual departments to maintain central files.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Maintained solid customer relationships.
• Assisted with referring customers to appropriate personnel.
• Responsible for collecting and analyzing customer feedback.
• Ensuring that customers information is current.
• Handling customers efficiently by going through process of customer care and assuring customer satisfaction.

• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
• Educated employees on specific QA standards and confirmed maintenance of standards.
• Analyzed quality and performance data to support operational decision-making.
• Implemented process improvements to increase productivity in quality assurance operations.

Supports management in the implementation of food safety and food quality processes and procedures

•Trains and manages 4-6 quality auditors

•Lead, direct and train employees to achieve quality standards

•Manage product quality

•Creates and maintains an engaged and team-oriented work force to improve business results

•Consults with management, providing leadership on quality and food safety in the manufacturing facility

•Oversees sanitation procedures and food safety

• This position is very hands-on Quality Control Supervisors are usually in the production area on their feet about 60% of the shift