Brooklyn Capps
Houston,TX
Summary
Purpose-driven Human Services college student with professional experience in childcare, leadership, and operations management. Recognized for reliability, emotional intelligence, and strong communication in people-centered environments. Experienced in supporting children and families, managing high-responsibility roles, and maintaining structure and accountability across teams. CPR, AED, and First Aid certified, with the maturity, discipline, and work ethic to excel in childcare, education, human services, or remote administrative positions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Private Nanny/Babysitter
Private Nanny/Babysitter
The Woodlands, TX
10.2025 - Current
- Provide in-home childcare for two families with children ages 1, 3, 4, and 6
- Supervise daily routines including meals, naps, playtime, and age-appropriate educational activities.
- Assist school-age child with homework and reinforce early learning skills for preschool-aged children.
- Maintain a safe and structured environment while applying CPR, First Aid, and emergency response training as needed.
- Communicate consistently with parents regarding schedules, behavior, and developmental progress.
Aquatics Director
Southwest Pool Management-Spring
Spring, TX
04.2024 - 10.2025
- Directed full-time, in-office operations for 35+ aquatic facilities, overseeing scheduling, compliance tracking, reporting, and daily administrative functions.
- Managed and mentored 200+ lifeguards and instructors, including recruitment, onboarding, evaluations, and performance management.
- Led CPR/AED and First Aid certification courses, maintaining 100% staff safety compliance across all sites.
- Coordinated multi-site workforce scheduling and payroll systems, optimizing labor coverage and operational efficiency.
- Administered timekeeping, attendance tracking, and digital workforce management systems to ensure payroll accuracy.
- Oversaw safety audits, incident reporting, and equipment compliance to meet company and state regulations.
- Managed 500+ daily staff communications across email, phone, and digital platforms, ensuring seamless multi-site coordination.
- Maintained operational continuity during system outages by implementing remote/mobile communication workflows.
Head Lifeguard/Swim Instructor
Southwest Pool Management-Spring
Spring, TX
05.2019 - 09.2023
- Supervised on-site lifeguard teams to ensure swimmer safety and full compliance with company and state regulations.
- Provided swim instruction to children and adults, developing lesson plans tailored to skill level and safety needs.
- Trained and mentored new lifeguards on emergency response procedures, scanning techniques, and facility protocols.
- Led in-service safety drills and reinforced CPR, AED, and First Aid proficiency.
- Served as primary point of contact for incidents, documenting reports and communicating with management and parents.
Shift Supervisor
Sonic Drive-In-Spring
Spring, TX
01.2022 - 08.2022
- Operated in a high-volume, fast-paced environment, managing order entry, food preparation, and cash handling with accuracy.
- Processed cash and card transactions while maintaining drawer accountability and security standards.
- Maintained speed and quality during peak hours through effective multitasking and teamwork.
- Delivered professional customer service and resolved concerns efficiently to enhance guest satisfaction.
- Assisted with opening/closing duties, stocking, and maintaining cleanliness standards.
Sales Associate/Cashier
American Eagle Outfitters-The Woodlands
The Woodlands, TX
10.2020 - 08.2021
- Delivered personalized customer service in a high-traffic retail environment during COVID-19, adapting to evolving safety protocols and company guidelines.
- Enforced health and safety practices including capacity limits and sanitation standards, while maintaining a positive customer experience.
- Processed cash and card transactions accurately while maintaining drawer accountability and security standards.
- Assisted with inventory management, restocking, and maintaining organized merchandise displays.
- Resolved customer concerns professionally and efficiently in a fast-paced environment.
Education
Associate of Applied Science - Human Services
Lone Star College System
05-2027
Skills
- Schedule management
- Professionalism
- Microsoft Office
- Operations management
- Sales support
- Time & attendance systems
- Data entry
- Problem-solving
- Retail sales
- Customer service
- Relationship building
Certification
- Food Safety Certification
- Lifeguard Training
- CPR Certification
- AED Certification
- First Aid Certification
Timeline
Private Nanny/Babysitter
Private Nanny/Babysitter
10.2025 - Current
Aquatics Director
Southwest Pool Management-Spring
04.2024 - 10.2025
Shift Supervisor
Sonic Drive-In-Spring
01.2022 - 08.2022
Sales Associate/Cashier
American Eagle Outfitters-The Woodlands
10.2020 - 08.2021
Head Lifeguard/Swim Instructor
Southwest Pool Management-Spring
05.2019 - 09.2023
Associate of Applied Science - Human Services
Lone Star College System