BROOKLYN CHAPMAN
Lincoln,AR
Summary
Dedicated and results-driven professional with a strong background in customer service, multitasking, and time management. Committed to delivering exceptional experiences that leave a lasting impression on customers while consistently meeting organizational needs through organized and efficient practices. Proven expertise in animal care, facility management, and staff training fosters a collaborative team environment that upholds high standards of welfare and operational excellence. Eager to leverage skills in diverse settings to contribute to company growth and enhance brand reputation.
Overview
4
4
years of professional experience
Work History
Kennel Manager
Waggers Doggy Daycare
Fayetteville, AR
07.2025 - Current
- Supervised daily operations, ensuring high standards of pet care and safety protocols.
- Managed scheduling for staff, optimizing coverage during peak hours for efficient service delivery.
- Trained new employees on kennel procedures and animal handling techniques, enhancing team competency.
- Monitored health and behavior of pets, quickly addressing any issues or concerns with appropriate action.
- Established relationships with pet owners, providing regular updates on their pets' activities and welfare.
- Conducted regular inventory assessments of supplies and equipment, ensuring readiness for operations.
- Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
- Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
- Improved kennel operations by implementing efficient scheduling and staff management strategies.
- Oversaw hiring processes for new staff members, ensuring a well-equipped team that maintained high standards of care.
- Established emergency protocols for handling unforeseen situations involving animals or staff members efficiently.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed over 20-30 phone calls per day
Baker
Crumbl Cookies
Fayetteville, AR
10.2024 - 12.2024
- Streamlined inventory management processes, reducing waste and improving ingredient utilization.
- Implemented time-saving measures in production workflow, increasing overall efficiency during peak hours.
- Conducted regular quality checks on finished products to ensure compliance with company standards.
- Assisted in developing marketing strategies for new product launches, contributing to increased brand visibility.
Baker
Crumbl Cookies
Daphne, AL
10.2022 - 06.2024
- Implemented effective service techniques and guest interaction strategies to enhance overall dining experience.
- Performed quality control checks on bakery products, ensuring removal and freezing of defective items to maintain product integrity.
- Met with customers to discuss needs and baked cookies and cakes.
- Organized store by returning merchandise to proper areas and restocked displays.
- Oversaw daily baking operations, ensuring consistent product quality and adherence to recipes.
- Collaborated with team members to maintain a clean, organized workspace compliant with health regulations.
- Trained and mentored junior bakers on techniques and best practices for optimal performance.
Education
High School Diploma -
Arkansas Virtual Academy
Little Rock, AR05-2025
Skills
- Opening and Closing Duties
- Solid Problem Solver
- Inventory Maintenance
- Quality Evaluation
- Attention to Detail
- Expedition Management
- Animal care expertise
- Safety procedures
- Animal behavior
- Sanitation protocols
- Staff management
- Policy enforcement
- Staff scheduling
- Care management
- Facility maintenance
- Customer serviced
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team leadership
- Effective communication
CONTACT
- 1-479-502-4917
- Chapmanbrooklyn1@gmail.com
- 20871 W Highway 62, Lincoln AR, 72744
Timeline
Kennel Manager
Waggers Doggy Daycare
07.2025 - Current
Baker
Crumbl Cookies
10.2024 - 12.2024
Baker
Crumbl Cookies
10.2022 - 06.2024
High School Diploma -
Arkansas Virtual Academy