Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
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Brooklyn  Chen

Brooklyn Chen

Livingston,NJ

Summary

Dynamic and results-oriented professional with a proven track record, excelling in customer service and time management. Recognized for exceptional adaptability and a hard work ethic, adept at solving complex problems and enhancing team efficiency. Demonstrates a commitment to excellence and a passion for exceeding employer expectations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Week

2024
Columbia , SC
10.2024 - 10.2024

Participant

Customer Service Cashier

Twisted Ice Cream Shop
Livingston, NJ
05.2023 - 09.2023
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Managed cashiers and rang up large numbers of customers while making orders.
  • Stocked inventory of supplies needed for making ice cream including mix-ins, sprinkles, sauces.
  • Cleaned, sanitized, and maintained work areas according to established protocols.
  • Maintained clean, organized work area at all times.
  • Followed recipes to achieve optimal integrity of food products, including specific flavor and texture.

Employee Worker

Salad House
Livingston, NJ
05.2022 - 10.2022
  • Welcomed customers, offering assistance to help find store items.
  • Processed sales transactions to prevent long customer wait times.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Ensured that all products were labeled properly before stocking the shelves.
  • Maintained accurate inventory levels through regular stock checks.

Service Representative

Zoey’s Deli
Manchester, VT
04.2020 - 09.2020
  • Recognized by management for providing exceptional customer service.
  • Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
  • Adhered to safety guidelines while handling sharp knives or hot surfaces during meal prep.
  • Assisted cooks with meal prep tasks such as chopping vegetables or preparing sauces.
  • Kept records of supplies used in the preparation of meals.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Responded promptly to all customer complaints regarding cleanliness issues.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

Morristown Beard School
Morristown
05-2024

Bachelor of Science -

University of South Carolina
Columbia, SC

Skills

  • Critical thinker and problem solver
  • Customer service
  • Adaptability and flexibility
  • Time management
  • Organization
  • Team player
  • Professional
  • Hard work ethic

Accomplishments

Ice Hockey, Defenseman, Captain (12), Morristown Beard Girls Ice Hockey; Varsity (9, 10, 11, 12)

All-State Honorable Mention (9); All-State First Team, Leading assists in conference (10); All-State Second Team, All-Conference First Team (11)

* 2x Girls Ice Hockey State Campions (2022 & 2023)

Soccer, Defenseman , Morristown Beard School Soccer; JV (9), Varsity (10, 11, 12)

Most Improved Award Sophomore Year

Certification

3x4 Award

  • Playing 3 Sports Each Year, All 4 Years

Affiliations

Member of Alpha Chi Omega at the University of South Carolina

Timeline

Retail Week

2024
10.2024 - 10.2024

Customer Service Cashier

Twisted Ice Cream Shop
05.2023 - 09.2023

Employee Worker

Salad House
05.2022 - 10.2022

Service Representative

Zoey’s Deli
04.2020 - 09.2020

High School Diploma -

Morristown Beard School

Bachelor of Science -

University of South Carolina
Brooklyn Chen