Brooklyn Compton
Anchorage,AK
Summary
Resourceful and experienced worker offering expertise in customer service, schedule coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure Executive Assistant to CEO and Assistant to the Board of Directors position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Property Management Assistant
Western Enterprise/ Western Commercial Properties
09.2023 - Current
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Streamlined rent collection process for improved efficiency and reduced delinquencies.
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Assisted in preparing comprehensive financial reports for owner review, ensuring transparency in property performance metrics.
- Collaborated with property manager on annual budget planning, analyzing historical data for informed decision making.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Prepared proposed renewal and increase documents in digital and hardcopy format and for property management office.
Customer Service Representative
Stevens Glass
01.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-volume of inbound and outbound calls.
- Coordinated scheduling for technician's in field.
- Oversaw insurance billing.
Case Manager
Shine Bright Care
11.2020 - 08.2021
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted supervisor in hiring right staff for clients.
Receptionist and Activity Coordinator
Shine Bright Care
03.2020 - 11.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Oversaw and managed hiring process and assisted supervisor.
- Developed customized activity plans for diverse groups, ensuring inclusivity and accessibility for all participants.
- Boosted event attendance by effectively marketing and promoting activities to the community through various channels.
- Maintained and ordered supplies for activities.
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
Education
High School Diploma -
Mat-Su Central High School
Wasilla, AK05.2020
Skills
- True team player
- Document Preparation
- Adaptable
- Financial budgeting and reporting
- Customer service-focused
- Microsoft Suite
- Multitasking
- Time Management
- Attention to detail
- Organization
- Decision-Making
- Typing 50 WPM
Timeline
Property Management Assistant
Western Enterprise/ Western Commercial Properties
09.2023 - Current
Customer Service Representative
Stevens Glass
01.2022 - 04.2023
Case Manager
Shine Bright Care
11.2020 - 08.2021
Receptionist and Activity Coordinator
Shine Bright Care
03.2020 - 11.2020
High School Diploma -
Mat-Su Central High School
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