Brooklyn DeNeui
Four Points and Hampton Inn at Tin Lizzie
Lead,SD
1
Language
1
Certification
5
years of professional experience
Professional hospitality leader prepared for supervisory responsibilities. Strong background in team collaboration, meeting high standards, and delivering results. Skilled in conflict resolution, staff training, and maintaining exceptional service quality. Reliable and adaptable to changing needs.
Work History
Room Supervisor
3 Years 11 Months- Coordinated room assignments and managed housekeeping schedules for efficiency.
- Implemented quality control measures to maintain cleanliness and organization throughout facilities.
- Coordinated room assignments and managed daily housekeeping schedules for efficiency.
- Trained and mentored team members on service standards and operational procedures.
- Resolved guest complaints promptly, enhancing overall customer retention and loyalty.
- Conducted regular inspections of rooms, ensuring adherence to quality standards and hotel guidelines.
Mini Golf Associate
3 Months- Provided exceptional customer service to guests, enhancing their overall experience at the mini golf facility.
- Trained new associates on operational procedures and customer service best practices, fostering a collaborative team environment.
- Played an active role in checking guests in to the hotel when the front desk was short staffed.
- Enhanced customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
Grocer assistant and barista
5 Months- Streamlined checkout processes, improving transaction efficiency for customers.
- Handled cash register transactions accurately, ensuring proper handling of customer payments and change distribution.
- Promoted a clean and safe shopping environment by regularly maintaining store cleanliness and adhering to safety guidelines.
- Contributed to positive team dynamics with strong communication skills and a collaborative attitude.
Education
BA - Psychology
- Dean’s list for multiple semesters
- GPA: 3.17
Skills
Time management
Organized
Problem-solving
Open communication and collaboration
Quality control
Proactive participation
Guest Engagement
Patient and Understanding
Accomplishments
- Promoted to Supervisor after a little over a year after starting.
- Supervised team of around 10 staff members.
- Did years of babysitting and had multiple families who relied on me.
Certification
- CPR certified
- Teen Court Volunteer Award
Languages
Spanish
Limited Working
Timeline
Room Supervisor
Four Points and Hampton Inn at Tin Lizzie
10.2021 - 09.2025Read More
Mini Golf Associate
Comfort Inn and Suites
05.2021 - 08.2021Read More
Grocer assistant and barista
Jacobs Brewhouse and Grocer
04.2020 - 09.2020Read More
Black Hills State University
BA from Psychology
Read More
AVAILABILITY
Flexible with schedule
COMMUNICATION
Made sure team members understood the goals for the day and ensured that guests felt welcome at the hotel.
LEADERSHIP
Successfully led a team to go above and beyond during the working day to ensure success for everyone involved.
Teen Court Award
Volunteered in Teen Court for years and was an effective prosecutor; got a scholarship award from participating and influenced teens to make better choices in their lives