BROOKLYN RAE DORITY
Evans,CO
Summary
Experienced administrative assistant with a strong focus on providing exceptional customer service and ensuring efficient office operations. Skilled in directing phone calls, promptly responding to inquiries, and managing meeting schedules to optimize productivity. Proficient in performing general clerical tasks and creating effective record-keeping systems. Adept at scheduling appointments, taking messages for staff, and facilitating seamless communication with clients. Known for preparing reports, presentations, and correspondence with meticulous attention to detail. Successfully streamlined document organization and file management systems for enhanced efficiency.
Overview
9
9
years of professional experience
2
2
Certification
Work History
Owner/Lead Cleaner
Sequoia Cleaning Services, Prather CA
10.2022 - Current
- Support business growth by directing daily operations, managing a team of3 staff, and delivering exceptional service to clients
- Boost efficiency through inventory control, payment collection, and appointment scheduling, ensuring positive client experience
Administrative Assistant
Bass Lake Home Rentals, Bass Lake, CA
02.2022 - 10.2024
- Amplified customer satisfaction, ensuring trouble-free guest experience by troubleshooting booking and reservation issues
- Provided booking information and conducted tours with potential guests, showing amenities and homes to evaluate suitability for rental
- Streamlined booking process by efficiently managing payments and promptly communicating confirmation details to guests
- Answered questions by phone, email, or social media
- Setting up meetings and taking notes
- Write letters, reports, memos, invoices
- Wait documents and proofread for grammar and spelling
- Perform basic bookkeeping and accounting
Externship
Cal Regional/Sanger Adult School, Fresno, CA
10.2023 - 12.2023
- Catered to a diverse patient population using exceptional theoretical knowledge and practical skills in clinical settings, including venipuncture, capillary puncture, specimen collection, labeling, processing, and quality control (QC) to maintain specimen integrity
- Adhered to OSHA guidelines and facility protocols to prevent infection and preserve safety within laboratory environments
- Delivered high-quality patient care by collaborating with seasoned healthcare professionals and prioritizing patients’ unique needs
Linen Attendant
Vacasa, Shaver Lake, CA
02.2021 - 09.2021
- Ensured delivered clean linen’s proper storage by organizing and replenished shelves in the clean linen room
- Organized and prepared supplies to ensure house cleaners’ access to necessary materials, contributing to an efficient cleaning process
- Compared items received count with items sent on invoice to confirm accuracy and avoid discrepancies in inventory records
Preschool Teacher Assistant
Boingo’s Academy, Visalia, CA
07.2019 - 10.2019
- Lightened the head teacher’s load by assisting in caring for infants and toddlers, monitoring their activities, and dressing them
- Guided students in discovering new things daily while incorporating music and art activities to ignite creativity and imagination
- Developed detailed lesson plans based on students’ knowledge, needs, and state requirements while acting as instructor as needed
- Promoted wellness by teaching proper health and personal habits while addressing concerns to maintain positive school experience
- Established open communication with parents through weekly email newsletter for classroom events, projects, and student progress
Cashier/Customer Service Associate
Shaver Lake Sports, Shaver Lake, CA
12.2018 - 10.2019
- Performed general cashier duties using general math skills and POS system, tracking transactions and preparing deposits
- Exemplified positive, fun, and helpful demeanor to maximize positive customer experience, employee relations, and overall sales
- Implemented eye-catching floor layout and window displays by incorporating current trends and analyzing previous sales performance
CNA/Med Tech
Spruce Point Assisted Living, Florence, OR
05.2017 - 03.2018
- Assisted35+ residents with daily needs, including hygiene, dressing, feeding, laundry, and bed changes
- Advocated for patient needs by listening, addressing concerns, providing companionship, and handling critical decisions
- Maintained patient charts with information, including medication, current and new symptoms, and mental status
- Reported new symptoms and patient concerns to physicians while following care plans, company regulations, and best practices
Wait Staff/Server
Shorewood Senior Living, Florence, OR
10.2015 - 05.2017
- Delivered waitressing duties, such as taking orders, delivering meals, addressing customer needs, and cleaning tables
- Utilized extensive menu knowledge to provide food recommendations while maintaining a friendly and respectful environment
- Trained new servers on process and safety procedures while assisting in food preparation and daily mealtime services for residents
Education
Associate's Degree - Billing & Coding Specialist
Cal Regional College
Fresno, CA01.2024
Associate's Degree - Phlebotomy Technician I
Cal Regional College
Fresno, CA12.2023
Skills
- Healthcare Billing
- Clinical Terminology Expertise
- Patient Data Strong Organizational Ability
- Healthcare Coding
- Insurance Knowledge
- Data Analysis Expertise
- Responsive to Change
- Financial Record Management
- Detail-Oriented Data Input
- Records Management
- Efficient Mail Handling
- Office Management Expertise
- Organization
- Effective Prioritization and Scheduling
- Prioritization
- Call Management
- Administrative Assistance
- Document Transmission
- Meticulous Review Process
- Proficient Typing Ability
- Effective Problem Identification
- Effective Listening with Empathy
- Strategic Team Engagement
- Advanced Technical Skills
- Project Coordination
- Technical Software Skills
- Coordinated Task Execution
- Effective Team Contributor
- Operations management
- Business management
- Staff management
- Team oversight
- Staff hiring
- Product branding
- Quality management systems
- Social media control
- Hiring and staffing
- Sales oversight
- Marketing tactics
- Quality assurance
Certification
- Licensed Medical & billing Coding Specialist | CA |2024
- Licensed Phlebotomist | CA |2023
- CPR | American Heart Association, Fresno, CA |2023
Timeline
Externship
Cal Regional/Sanger Adult School, Fresno, CA
10.2023 - 12.2023
Owner/Lead Cleaner
Sequoia Cleaning Services, Prather CA
10.2022 - Current
Administrative Assistant
Bass Lake Home Rentals, Bass Lake, CA
02.2022 - 10.2024
Linen Attendant
Vacasa, Shaver Lake, CA
02.2021 - 09.2021
Preschool Teacher Assistant
Boingo’s Academy, Visalia, CA
07.2019 - 10.2019
Cashier/Customer Service Associate
Shaver Lake Sports, Shaver Lake, CA
12.2018 - 10.2019
CNA/Med Tech
Spruce Point Assisted Living, Florence, OR
05.2017 - 03.2018
Wait Staff/Server
Shorewood Senior Living, Florence, OR
10.2015 - 05.2017
Associate's Degree - Billing & Coding Specialist
Cal Regional College
Associate's Degree - Phlebotomy Technician I
Cal Regional College
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