Brooklyn Dyer
Spartanburg,SC
Summary
Versatile healthcare professional with a proven track record at Spartanburg Regional Medical Center, adept in emergency medical procedures and patient care. Excelled in fast-paced environments, enhancing ER efficiency and patient satisfaction. Skilled in 12-lead EKG monitoring and team leadership, I bring a confident approach to delivering compassionate care and achieving positive health outcomes.
Overview
5
5
years of professional experience
Work History
Emergency Room Technician
Spartanburg Regional Medical Center
01.2024 - Current
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
- Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Worked with nurses to assess patients and prepare for tests and procedures.
Customer Service Manager
Ingles Markets Inc
05.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Breastfeeding Peer Counselor
Polk County Health Department
11.2021 - 05.2023
- Enhanced community health outcomes by educating families on the benefits of breastfeeding for both mother and child.
- Organized group meetings for mothers to learn from one another while establishing a network of support within the community.
- Strengthened relationships between healthcare providers and breastfeeding support services by participating in community events or roundtable discussions.
- Increased accessibility to breastfeeding information through online platforms such as social media pages, blogs, webinars, or virtual support groups.
- Increased breastfeeding success rates by providing personalized support and guidance to new mothers.
- Empowered mothers to overcome challenges through tailored advice and practical solutions based on individual needs.
- Collaborated with local WIC offices to provide targeted outreach efforts aimed at reaching underserved communities.
- Promoted a supportive environment by collaborating with healthcare providers, lactation consultants, and other peer counselors in the community.
- Participated in ongoing professional development opportunities to stay current with the latest breastfeeding research and recommendations.
- Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
School Health Assistant
Polk County Health Department
11.2021 - 05.2023
- Supported mental health initiatives within the school by identifying at-risk students and connecting them with appropriate resources.
- Participated in professional development opportunities focused on pediatric healthcare trends and best practices, enhancing knowledge of relevant topics in support of student wellbeing.
- Organized immunization clinics, increasing vaccination rates among the student population.
- Enhanced student health by conducting routine screenings and assessments.
- Monitored trends and patterns in student health concerns, proactively addressing emerging issues through targeted education and outreach efforts.
- Collaborated with school nurses and staff to develop comprehensive health plans for students with chronic illnesses or special needs.
Server
Willy Taco
10.2020 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
After School Teacher
Polk County Schools
03.2019 - 09.2020
- Observed and monitored children's play activities to promote healthy, safe environment.
- Organized and supervised games and [Type] recreational activities to promote physical, mental and social development in children.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Prepared after-school enrichment activities for children to encourage student participation.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
- Enhanced student engagement by incorporating interactive activities and group projects into lesson plans.
- Performed general housekeeping duties by washing tables and chairs, putting away chairs and properly placing toys in cubbies.
- Provided additional support to struggling students through after-school tutoring sessions, leading to improved academic performance.
Education
High School Diploma -
Isothermal Community College
Spindale, NC05.2018
Skills
- 12-lead EKG monitoring
- Vital signs monitoring
- Splinting Techniques
- Emergency Medical Procedures
- Patient Transport
- Basic patient care
- Cardiac monitoring
- Medical Terminology
- Information documentation
- Phlebotomy
- Sanitizing procedures
- Room preparation
- Problem-Solving
- Time Management
- Certified in CPR/AED
- Customer Relations
- Team Building and Leadership
- Schedule Management
- Breastfeeding education
- Mental Health Support
Timeline
Emergency Room Technician
Spartanburg Regional Medical Center
01.2024 - Current
Customer Service Manager
Ingles Markets Inc
05.2023 - Current
Breastfeeding Peer Counselor
Polk County Health Department
11.2021 - 05.2023
School Health Assistant
Polk County Health Department
11.2021 - 05.2023
Server
Willy Taco
10.2020 - 01.2022
After School Teacher
Polk County Schools
03.2019 - 09.2020
High School Diploma -
Isothermal Community College
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