Brooklyn Epps
Chula Vista,CA
Summary
Customer-focused professional with experience in front desk, retail, food service, customer service, and youth programs. Known for creating welcoming customer experiences, communicating professionally, and staying organized in busy settings.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Kids Academy Team Member
Life Time
Chula Vista, California
07.2026 - Current
- Delivered welcoming, professional customer service to members and families, enhancing overall experience in busy facility.
- Responded to inquiries from parents, members, and coworkers, addressing concerns and fostering positive interactions.
Child & Youth Program Assistant
Commander Fleet Activities
Yokosuka, Japan
02.2026 - 05.2026
- Provided Customer Service and day-to-day support to military families in a professional program environment.
- Maintained accurate records and followed federal policies, procedures, and safety standards.
Retail Sales Associate
Kohls Department Store
Chula Vista, California
09.2024 - 05.2025
- Delivered kind, attentive customer service and assisted customers with purchases and product questions.
- Processed customers transactions accurately using POS systems and handled payments responsibly.
- Maintained organized merchandise displays and supported an efficient, customer-ready sales floor.
Sales Associate
Shoe Palace
Pearl City, Hawaii
09.2023 - 06.2024
- Recommended products based on customer needs and processes transactions accurately.
- Built customer relationships through personalized service and attentive communication.
Crew Member
Wendys
Honolulu, HI
01.2023 - 06.2023
- Delivered friendly, efficient customer service, enhancing customer satisfaction in fast-paced, high-volume environment.
- Processed customer orders and payments with accuracy, ensuring high service quality and attention to detail.
- Collaborated with team members to maintain seamless service and promptly address customer needs.
Front Desk
AIEA BOWL
Aiea, HI
06.2022 - 09.2022
- Greeted guests, answered phones, and provided friendly front desk service in a high traffic environment.
- Managed reservations and scheduling while maintaining accurate customer information and records.
- Processed payments and resolved customer questions professionally and efficiently.
Education
High School Diploma -
Radford High School
Honolulu, HI05-2024
Skills
- Customer Service
- Front Desk Operations
- Scheduling & Reservations
- POS Systems
- Cash Handling
- Administrative Support
- Phone & In-Person Communication
- Team Collaboration
- Organization
- Attention to Detail
- Problem solving
Certification
- Adult and Pediatric First Aid/CPR/AED
Timeline
Kids Academy Team Member
Life Time
07.2026 - Current
Child & Youth Program Assistant
Commander Fleet Activities
02.2026 - 05.2026
Retail Sales Associate
Kohls Department Store
09.2024 - 05.2025
Sales Associate
Shoe Palace
09.2023 - 06.2024
Crew Member
Wendys
01.2023 - 06.2023
Front Desk
AIEA BOWL
06.2022 - 09.2022
High School Diploma -
Radford High School