Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooklyn Faust

Pensacola

Summary

Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment. Also great attention to detail due to overseeing payroll and scheduling operations within the entire store.

Overview

7
7
years of professional experience

Work History

Customer Service Manager

Publix Super Markets Inc
02.2018 - Current
  • Greatly involved with the interviewing, hiring and onboarding of new associates.
  • Developed training programs for staff, improving service delivery and staff retention. Also extensive leadership experience with developing a team and also my assistant.
  • Implemented feedback systems to capture customer insights, driving service improvements.
  • Analyzed performance metrics to identify trends and recommend process enhancements.
  • Was in charge of the financial end of the department. Investigating discrepancies and various types of tender handling.
  • Was in charge of ensuring my department remained in compliance with Money Service laws and regulations.
  • I have a clear understanding of not only associate relations but also prioritizing customer experiences as well.
  • Resolved escalated customer complaints effectively, fostering loyalty and repeat business.
  • Established key performance indicators for customer service, tracking progress toward strategic targets.

Education

Pine Forest High School
Pensacola

Skills

  • Customer service
  • Problem-solving
  • Leadership
  • Time management
  • Decision-making
  • Training and mentoring

Timeline

Customer Service Manager

Publix Super Markets Inc
02.2018 - Current

Pine Forest High School

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