Brooklyn Ferguson
Wells
Summary
Motivated and quick learner actively seeking a full-time position that offers the opportunity to expand skills and achieve personal growth within a dynamic company.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
The Panther Group
06.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Support Specialist
First Call-Resolution
08.2021 - 06.2024
- Manage a high volume of calls through an inbound queue, for customers seeking assistance with their loan application
- Educated customers on the terms and conditions of their loans
- Explained itemized payoff figures, pre-payment penalties, and terms
- Spoke with customers pertaining to pending applications, denied applications, personal information adjustments, and navigation our website
- Allowing applicants to apply for a loan over the phone and to fully inform them on the process and what to further expect regarding their application
- Constantly improving with customer call times, satisfaction, and concerns
Support Specialist
Millennia
01.2021 - 08.2021
- Handled and managed the inbound call program
- Made outbound calls to reach out to customers and inform them of their open medical bills and assist them with any financial aid
- Management duties
- Work from home reliably and skilfully with minimal distractions
- Handled customer payments and transactions
- Achieved highest payment amount in company history
- Worked with customers and insurance companies to resolve and issues and answer any questions
Data Entry Specialist
RTI
06.2020 - 12.2020
- Made outbound calls to hospitals to retrieve patient's billing information
- Entered and updated medical information of our customers into the company's database
- Followed CDC and HIPAA guidelines
Screen Printer Supervisor
Clayton Ink Creations
07.2019 - 06.2020
- Designed custom screens using graphic design tools and editing softwares
- Printed custom designs on clothing such as tee shirts, hoodies, shorts
- Operated the embroidering machine and managed all orders involving embroidering such as shirts, construction vests, and hats
- Thoroughly cleaned the workplace and equipment regularly
- Packed and sorted finished orders for customers, ensuring good quality and correct quantity
- Studied a plethora of graphic design courses and editing programs
- Personally delivered customer orders to their place of business
- Handled customer needs and requests to ensure satisfaction
- Washed and cleared used screens to prepare them for re-use
Education
High school -
Clayton High school
Clayton, NC05.2019
Skills
- Data Entry
- Machine operation
- Leadership experience
- Problem diagnosis and solution
- Microsoft Word
- Customer Service
- Employee training
- Machine maintenance
- Supervising
- Graphic designing
Timeline
Customer Service Representative
The Panther Group
06.2024 - Current
Customer Support Specialist
First Call-Resolution
08.2021 - 06.2024
Support Specialist
Millennia
01.2021 - 08.2021
Data Entry Specialist
RTI
06.2020 - 12.2020
Screen Printer Supervisor
Clayton Ink Creations
07.2019 - 06.2020
High school -
Clayton High school
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