Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Strong communication skills, empathy, and problem solving abilities. Enthusiastically open to leveraging my skills in diverse contexts and embracing new learning opportunities.
Hi, I’m
Brooklyn Giroux
Customer Service
Saint Clair Shores,MI
Summary
Overview
2
years of professional experience
Work History
Great Lakes Event PlanningSaint Clair Shores, MI
Event Stylist
04.2023 - Current
Job overview
- Delivering a personalized experience by communicating effectively and timely with clients to understand their unique visions and preferences, aligning the designs accordingly.
- Utilize strong problem-solving skills to address design challenges and and ensure clients satisfaction.
- Upheld a meticulous attention to detail, ensuring every aspect of event styling reflected the desired theme and ambiance.
- Scheduled vendor meetings and presented new materials to project team.
- Researched design trends, color combinations and new product releases.
Art And JakesClarkston, MI
Waitress
01.2023 - Current
Job overview
- Upsold high-profit items, resulting in a notable 30% surge in sales numbers and a significant contribution to overall revenue growth.
- Successfully met customers' needs, resulting in a 20% increase in customer satisfaction and a 15% rise in repeat business.
- Ensuring customers are being fulfilled of their requests, requires strong attentive detail.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Fostering strong communication skills and the ability of problem solving.
- Being attentive to customers preferences to provide a personalized and dutiful service.
Macray HarborHarrison Township, MI
Server
12.2021 - 08.2022
Job overview
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Barrister Gardens Banquet CenterSaint Clair Shores, MI
Waiting Staff Member
10.2020 - 01.2022
Job overview
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Carried out complete opening, closing and shift change duties to keep the banquet hall working efficiently and teams ready to meet customer needs.
Education
South Lake High SchoolSaint Clair Shores, MI
High School Diploma
06.2022 - 06.2022
University Overview
Skills
Guest relations management
Timeline
Event Stylist
Great Lakes Event Planning
04.2023 - Current
Waitress
Art And Jakes
01.2023 - Current
South Lake High School
High School Diploma
06.2022 - 06.2022
Server
Macray Harbor
12.2021 - 08.2022
Waiting Staff Member
Barrister Gardens Banquet Center
10.2020 - 01.2022
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