Brooklyn Gonzalez
Summary
An attentive individual with the drive to work in fast-paced environments. Engaging demeanor with great communication skills. Organized and dependable, successful at managing multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
Work History
Service Assistant
Jeni's Splendid Ice Creams LLC
11.2021 - 05.2024
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Conducted regular inventory checks and restocked items as needed, ensuring product availability for customers.
- Offered product samples, answered questions and helped customers find items.
- Identified opportunities for improvement within the department, proactively proposing solutions to management for consideration.
- Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Trained new employees and delegated daily tasks and responsibilities.
Team Leader
Lizard Thicket Boutique
08.2022 - 07.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through a positive attitude and attentive response.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and organized retail environment, ensuring easy navigation for customers.
- Elevated the aesthetic appeal of retail stores through strategic merchandise presentation and organization techniques.
Team Leader
Cold Stone Creamery
04.2021 - 08.2021
- Delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
High School Diploma -
Tennessee Connections Academy
White House, TN05.2022
Skills
- Customer Service
- Team Leadership
- Employee Training
- Time Management
- Attention to Detail
- Problem-Solving
- Verbal and written communication
- Meeting deadlines
- Kitchen Support
- Food Service
- Hospitality
Timeline
Team Leader
Lizard Thicket Boutique
08.2022 - 07.2023
Service Assistant
Jeni's Splendid Ice Creams LLC
11.2021 - 05.2024
Team Leader
Cold Stone Creamery
04.2021 - 08.2021
High School Diploma -
Tennessee Connections Academy
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