Brooklyn Graves
Lithonia,GA
Summary
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Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Dynamic and dedicated professional with exceptional customer service skills honed at Kroger. Proven ability in stocking shelves and cash handling, consistently enhancing store organization and customer satisfaction. Recognized for strong work ethic and effective multitasking in fast-paced environments, ensuring a welcoming atmosphere for all guests.
Overview
4
4
years of professional experience
Work History
Over Night Stocker
Kroger
03.2025 - 05.2025
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Host and Server
Fletchers
01.2024 - 01.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Crew Member
Mcdonald’s
05.2021 - 10.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Cashier
Kroger
11.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Stone Coast Academy
Skills
- Stocking shelves
- Pallet jack operation
- Strong work ethic
- Cash handling
- Exceptional customer service
- Customer assistance
Timeline
Over Night Stocker
Kroger
03.2025 - 05.2025
Host and Server
Fletchers
01.2024 - 01.2025
Cashier
Kroger
11.2021 - 03.2022
Crew Member
Mcdonald’s
05.2021 - 10.2023
High School Diploma -
Stone Coast Academy
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