Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Languages
Timeline
Generic

Brooklyn Grose

Charleston

Summary

Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

ABC Pediatrics
07.2020 - Current


  • Coordinated with ancillary staff for efficient patient transport between medical office and emergency room while ensuring optimal levels of care were maintained.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results (i.e. patient vitals, vision/hearing screen results, etc.).
  • Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
  • Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
  • Taught patients about medications, procedures, and care plan instructions.
  • Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
  • Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
  • Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
  • Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
  • Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
  • Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
  • Streamlined the check-in process for patients, verifying insurance information and obtaining necessary paperwork for efficient appointments.
  • Obtained client medical history, medication information, symptoms, complaints, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Expedited treatment commencement by promptly acquiring authorizations for medically necessary services and medications within required timeframes.
  • Fostered strong relationships with local healthcare providers to facilitate client referrals and expand the clinic's network of resources.
  • Participated in ongoing training sessions to stay current on best practices in vaccine administration.
  • Enhanced patient care by accurately performing EKG testing and adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
  • Conducted regular audits of stored samples to maintain an organized and up-to-date inventory database.

Certified Medical Assistant

CAMC Endicronology
03.2020 - 05.2020
  • Payment Collections
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Nursing Assistant

CAMC Nursing Assistant
08.2019 - 10.2019
  • Patient Transport
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Documented care actions by completing records and logs in medical software system.

Cashier

DAIRY QUEEN
05.2019 - 07.2019
  • Customer Service Representative
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Cashier

Gino’s PIZZA & SPAGHETTI HOUSE
10.2014 - 05.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.

Education

Clinically Certified Medical Assistant -

West Virginia Junior College
Charleston, WV
02.2020

High School Diploma -

Clay County High School
Clay, WV
05.2017

Skills

  • Typing/Data Entry 62 wpm
  • HIPAA compliance
  • Specimens collection and processing
  • Patient scheduling
  • Medication & Vaccine Administration
  • Clinical documentation
  • Electronic health records
  • Inventory and supply management
  • Medical records management
  • Attention to detail
  • Multitasking and organization
  • Medical Terminology
  • Communications & Problem Solving
  • Vaccine Storage & Handling
  • VaxCare Co-coordinator
  • Quality Control Measures

Hobbies and Interests

  • Baseball
  • Family Outings

Certification

  • CCMA - Certified Clinical Medical Assistant

Languages

English

Timeline

Certified Medical Assistant

ABC Pediatrics
07.2020 - Current

Certified Medical Assistant

CAMC Endicronology
03.2020 - 05.2020

Nursing Assistant

CAMC Nursing Assistant
08.2019 - 10.2019

Cashier

DAIRY QUEEN
05.2019 - 07.2019

Cashier

Gino’s PIZZA & SPAGHETTI HOUSE
10.2014 - 05.2017

Clinically Certified Medical Assistant -

West Virginia Junior College

High School Diploma -

Clay County High School

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