Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
Server
Brooklyn Hall

Brooklyn Hall

Phoenix,AZ

Summary

Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

5
5
years of professional experience

Work History

Server

The Backyard
02.2024 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Service Assistant

P.F. Chang's
04.2023 - 02.2024
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Wiped down kitchen counters and used sanitizing products to remove grime.
  • Delivered entrees and platters of food to patrons in support of wait staff.
  • Processed payments for orders and provided customers with change.
  • Established rapport with customers by providing friendly and attentive service.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Monitored dining room inventory and replenished as necessary.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Assisted with bussing tables and cleaning up spills.
  • Assisted customers with carry-out service.
  • Arranged tables and chairs for special occasions and events.
  • Assisted wait staff with timely food delivery and guest requests.

Barista

Dutch Bros Coffee
08.2021 - 03.2022
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Used POS system to accurately enter orders and process payments.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Creamologist/ Assistant Manager

Creamistry
01.2021 - 05.2021
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Created an entire experience for guests using Nitrogen to mix various desserts.
  • Trained thoroughly on recipes and proper memorization of different special items.
  • Entertained guests with unique methods of making ice cream.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

Bachelor's degree - Human Resources

Arizona State University
Tempe, AZ
07.2024

Pre-requisites - Human Resources

Scottsdale Community College
Scottsdale, AZ
05.2023

High school diploma - undefined

Pinnacle High School
Phoenix, AZ
05.2021

Skills

  • Order delivery practices
  • Safe Food Handling
  • Guest Engagement
  • Beverage Preparation
  • Suggestive Selling
  • High-volume dining
  • Cash Handling
  • Food and beverage pairings
  • Strong Work Ethic
  • Dining area maintenance
  • Point of sale operation

Certification

Food Handler Certification

Title 4 On-Premise Certification

Additional Information

I am a community college student pursuing my bachelor's degree in human resources, and will be starting at ASU for my final degree completion. I have a current GPA of 3.7 and graduated high school with a 4.2 GPA.

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Server

The Backyard
02.2024 - Current

Service Assistant

P.F. Chang's
04.2023 - 02.2024

Barista

Dutch Bros Coffee
08.2021 - 03.2022

Creamologist/ Assistant Manager

Creamistry
01.2021 - 05.2021

Bachelor's degree - Human Resources

Arizona State University

Pre-requisites - Human Resources

Scottsdale Community College

High school diploma - undefined

Pinnacle High School

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Brooklyn Hall