Brooklyn Hargrove
Pauls Valley
Summary
Dynamic professional with a proven track record in logistics analysis and customer service, honed at Bath and Body Work and the Oklahoma Army National Guard. Excelled in enhancing operational efficiencies and fostering client relationships, achieving significant improvements in inventory control and sales support. Skilled in communication and quality control analysis, adept at driving revenue growth and exceeding production goals.
Overview
4
4
years of professional experience
Work History
Shipment & Offsite Lead
Bath and Body Work
04.2024 - Current
- Tracked orders and notified customers of status or potential delays.
- Met or exceeded production goals and objectives by following strict procedures.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Monitored progress of tasks to provide feedback for improvement.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Monitored production levels and implemented measures to increase output.
13F Forward Observer
Oklahoma Army National Guard
08.2020 - Current
- Monitored and evaluated performance of artillery and missile systems during operations to identify areas for improvement.
- Completed inspections and any basic repair need to uphold strict performance standards.
- Confirmed gun line safety and assisted in calibration of weapons systems.
- Researched trends to maintain up-to-date knowledge of advancements in artillery and missile technology.
- Assisted with real-time intelligence collection by conducting field reconnaissance operations.
- Coordinated with other military units and agencies to support operations and align with mission.
- Conducted risk assessments for artillery and missile operations to avoid harm to personnel and equipment.
- Proved successful working within tight deadlines and a fast-paced environment.
Bartender $ Barback
Riverwind Casino
04.2024 - 11.2024
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Sales Associate
Bath and Body Work
09.2023 - 01.2024
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
Cocktail Waitress
Grand Lake Casino
08.2021 - 01.2023
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Science - Psychology
University Of Science And Arts
Chickasha, OK04-2028
Skills
- Shipping documentation
- Transportation planning
- Logistics analysis
- Quality control analysis
- Communication
- Inventory control
- Customer service
- Warehousing processes
- Sales support
- Spreadsheet tracking
Accomplishments
Coined by a Colonel in the Oklahoma Army National Guard for leadership and NCO defining qualities in a field position.
Timeline
Shipment & Offsite Lead
Bath and Body Work
04.2024 - Current
Bartender $ Barback
Riverwind Casino
04.2024 - 11.2024
Sales Associate
Bath and Body Work
09.2023 - 01.2024
Cocktail Waitress
Grand Lake Casino
08.2021 - 01.2023
13F Forward Observer
Oklahoma Army National Guard
08.2020 - Current
Bachelor of Science - Psychology
University Of Science And Arts
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