Brooklyn Harris
Jackson,TN
Summary
Experienced in healthcare and customer service, I have a strong work ethic and a track record of meeting high expectations within tight deadlines. Dedication and commitment to delivering exceptional results have consistently earned recognition for exceeding targets. Thrives in fast-paced environments, utilizing attention to detail and problem-solving skills to effectively address challenges and deliver quality service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Home Health Aide
Consumer Direct Care Network
01.2019 - Current
- I am a CPR certified home aid with several years of experience
- Highly sought out aid with great communication skill and bed side manner
- I assist in lots of task, I believe on going above and beyond
- Bath
- Dress
- Feed
- Take to appointments
- Clean house
- Meds
- Grooming
- Wound care
DEBT COLLECTOR
Portfolio Recovery Associates
12.2017 - 01.2021
- I was responsible for calling people to collect on past due bills
- This job was a call center environment, which typically makes around 600 calls in an 8 hour day
- Making automatic out going calls
- 1 hour of rotated inbound calls
- Try to get the debtors to use payment methods to make payments or pay debt in full
- Recommended to use ach bank draft so payment is secure
- Read off different disclosures for each state
CAREGIVER
Senior Solutions
01.2018 - 01.2019
- Dependable caregiver that was at each clients home for periods of time to make sure they had all of their daily needs such as:
- Food
- Clean house
- Dressed
DRAFT MARKETING ASSOCIATE
Inferno Fire Protection
08.2015 - 04.2017
- Dependable sales associate, schedule appointments for myself and 2 other associates for in house demonstration of fire alarm systems
- If sale made then schedule times to come back and install alarm system
- Schedule appointments
- Sales
- Installation of alarm systems
- Booth setups
- Bookkeeping (logs and transaction)
- Payroll
CASHIER/CUSTOMER SERVICE REP
WAL-MART
04.2015 - 12.2015
- Outgoing cashier with a high reputation for accuracy and high customer service standards
- Track record of correctly handling payments and maintain great drawer totals
- Organized, detail-oriented, and collaborative team player seeking part time position
- Greet every customer with a smile and inquire about store experience
- Answer questions about store merchandise and maintain current knowledge about all promotions
- Ring up items and process payments to keep customers flowing
- Contact customer service managers for pricing issues and complaints
- Assist other cashiers who have questions, customer question, and age restricted purchases
Crew Trainer
MCDONALDS
08.2013 - 04.2015
- Company Overview: [McDonalds chain]
- Motivated McDonalds worker worked 2 ½ years in [McDonalds chain] obtaining vast knowledge in handling customers and important service skills including sets as follows
- Handling high work load
- Attention to detail
- Adherence to health standards
- Basic knowledge of cooking and equipment
- Received customers pleasantly, took their orders, transmitted to kitchen staff, served, and prepared bill
- Prepared food items such as hamburgers as per the established standards
- Adhered to the quality and work standards of the chain
- Maintained the equipment, such as oven and grill, in proper condition
- Maintained cleanliness in the work stations assisted other staff members in taking orders
- Analyzed customer complaints and feedback for constant improvements
- [McDonalds chain]
Crew Member
SONIC DRIVE IN
06.2012 - 08.2013
- Serving food and providing excellent customer service Dependable Crew Member experienced in taking orders, operating cash registers and safely handling food while checking proper temperatures
- Focused producing quality
- Money management
- People skills
- Training new employees
- Delivering hot & ready food
- Taking Orders
- Appearance
- Excellent multi-tasker
- Stock & Clean
Education
High School - Marketing
Dyer County High School
Newbern, TN01.2014
Skills
- Making automatic outgoing calls
- Inbound calls
- Debt collection
- Payment methods
- ACH bank draft
- Disclosures
- Appointment scheduling
- Sales
- Alarm system installation
- Booth setups
- Bookkeeping
- Payroll
- Customer service
- Cash handling
- Money management
- Money transfer
- Bill payment
- Money orders
- Payment collection
- Returns/Exchanges
- Food preparation
- Quality standards
- Equipment maintenance
- Workstation cleanliness
- Customer feedback analysis
- People skills
- Employee training
- Food delivery
- Order taking
- Appearance
- Multi-tasking
- Stocking
- Cleaning
- Caregiving
- Home care
- Direct care
- Personal care
- Communication skills
- Cash register
Certification
- CPR/First Aid
- CPR
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Home Health Aide
Consumer Direct Care Network
01.2019 - Current
CAREGIVER
Senior Solutions
01.2018 - 01.2019
DEBT COLLECTOR
Portfolio Recovery Associates
12.2017 - 01.2021
DRAFT MARKETING ASSOCIATE
Inferno Fire Protection
08.2015 - 04.2017
CASHIER/CUSTOMER SERVICE REP
WAL-MART
04.2015 - 12.2015
Crew Trainer
MCDONALDS
08.2013 - 04.2015
Crew Member
SONIC DRIVE IN
06.2012 - 08.2013
High School - Marketing
Dyer County High School
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