Brooklyn Harris
Jackson,TN
Summary
Results-driven leader with strong background in team collaboration and achieving objectives. Adept at strategic planning, problem-solving, and decision-making to drive organizational success. Known for adaptability and reliability, excelling in dynamic environments. Skilled in communication, conflict resolution, and project management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate
The UPS Store 4691
05.2025 - Current
- Assist customers with packaging and shipping solutions, ensuring satisfaction through personalized service.
- Process transactions accurately using point-of-sale systems, maintaining cash drawer integrity.
- Restocking supplies to ensure operational efficiency.
- Maintain cleanliness and organization of work areas to promote a professional environment.
- Adapt quickly to new tools and procedures, contributing to improved service delivery standards.
- Increase customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provide exceptional customer support through effective communication and problem-solving skills.
LPN Field Nurse
Consumer Direct Care
02.2020 - 04.2025
- Administered medication and treatments according to prescribed protocols for patient care.
- Coordinated care plans with multidisciplinary teams to ensure optimal patient outcomes.
- Conducted health assessments and monitored vital signs, documenting changes in patient conditions.
- Educated patients and families on health management strategies and available resources.
- Maintained accurate documentation of patient assessments and treatments, ensuring compliance with regulatory standards.
- Managed complex wound care for improved healing rates and reduced infection risk.
- Delivered emotional support to patients facing challenging diagnoses or difficult treatments, fostering resilience during recovery processes.
- Conducted home visits to monitor patient status, adjusting care plans as necessary for optimal health outcomes.
- Served as a liaison between patients and their healthcare providers, advocating for their needs while promoting informed decisionmaking.
Home Health Aide
Senior Solutions At Home Inc.
05.2017 - 12.2019
- Provided compassionate personal care to clients, ensuring comfort and dignity in daily activities.
- Assisted clients with mobility and transfers, promoting safety and independence.
- Developed personalized care plans in collaboration with families and healthcare teams for optimal support.
- Assisted with daily living activities, including bathing, dressing, and meal preparation.
- Developed and maintained trusting relationships with clients to foster a supportive care environment.
- Improved patient well-being by providing compassionate and attentive personal care services.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Sales Coordinator
Inferno Fire Protection
08.2015 - 04.2017
- Developed and maintained sales reports to track progress and identify improvement areas.
- Managed customer inquiries, ensuring timely responses and effective issue resolution.
- Trained new staff on sales processes and tools, fostering a great work environment.
- Implemented process improvements that increased overall sales workflow efficiency.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Established strong relationships with clients and identifying new business opportunities.
Crew Trainer/Shift Manager
McDonald's Restaurant
06.2011 - 04.2017
- Monitored crew performance, providing constructive feedback to improve overall service quality.
- Coordinated with management to improve workflow processes and reduce wait times during peak hours.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Education
High School Diploma -
Dyer County High School
Newbern05-2014
Skills
- Customer service
- Attention to detail
- Computer skills
- Leadership qualities
- Cash handling
- Decision-making
- Complex Problem-solving
- New hire training
- Sales techniques
- POS system operation
- Shipment processing
- Multitasking and organization
Certification
- Licensed LPN - Dyersburg State Community College (2018)
- CPR Certified
Timeline
Associate
The UPS Store 4691
05.2025 - Current
LPN Field Nurse
Consumer Direct Care
02.2020 - 04.2025
Home Health Aide
Senior Solutions At Home Inc.
05.2017 - 12.2019
Sales Coordinator
Inferno Fire Protection
08.2015 - 04.2017
Crew Trainer/Shift Manager
McDonald's Restaurant
06.2011 - 04.2017
High School Diploma -
Dyer County High School
LPN
Went to school at TN college of Applied Technology From May 2017 - May 2018 where i received my LPN Certification. Became trained in Feeding Tube support, Hoist lifting, Medication administration and CPR certified