Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brooklyn Higgins

Milwaukee

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Aurora St. Luke's Medical Center
06.2023 - Current
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.

Children's Health Assistant

Goodwill Talent Bridge
04.2023 - Current
  • Enhanced students'' communication skills by implementing group activities and collaborative projects.
  • Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
  • Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
  • Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.

Secretary

Goodwill Talent Bridge
04.2023 - Current
  • Enhanced office efficiency by streamlining filing systems and organizing documents.
  • Facilitated communication between departments for improved collaboration and project success.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.

Life Enrichment Assistant

Enlivant
08.2022 - 04.2023
  • Enhanced residents'' quality of life by implementing engaging and diverse activities tailored to individual needs.
  • Boosted social interaction among residents through facilitating group events and outings.
  • Contributed to a positive living environment by fostering strong relationships with residents, families, and staff.
  • Improved emotional well-being of residents by offering compassionate companionship and active listening.
  • Supported physical health through organizing exercise programs and encouraging participation in daily activities.

Mobile Expert

T-Mobile
09.2021 - 04.2023
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.

Education

High School Diploma -

West Allis Central High School
West Allis
06.2020

Skills

  • Mobility Assistance
  • Indirect Patient Care
  • Transporting Patients
  • Quality Assurance
  • Documenting Behaviors
  • Classroom Instruction
  • Small Group Instruction
  • Customer Service
  • Office Administration

Certification

Certified Nursing Assistant , completed at Aurora

Timeline

Certified Nursing Assistant

Aurora St. Luke's Medical Center
06.2023 - Current

Children's Health Assistant

Goodwill Talent Bridge
04.2023 - Current

Secretary

Goodwill Talent Bridge
04.2023 - Current

Life Enrichment Assistant

Enlivant
08.2022 - 04.2023

Mobile Expert

T-Mobile
09.2021 - 04.2023

High School Diploma -

West Allis Central High School

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Brooklyn Higgins