Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
Hi, I’m

Brooklyn Hoffman

Broomfield,CO

Summary

As a hard worker who learns fast and wants to be useful I pick up tasks quickly and love to keep busy. I do above and beyond what is told because the standard is higher than most. I finished a degree while taking care of my two little sisters and working two jobs. I am able and willing to put the work in and grow in a company or find short term placement.

Overview

4
years of professional experience
1
Certification

Work History

Topgolf USA

Caddie
07.2024 - 10.2024

Job overview

  • Demonstrated knowledge of various beverages, including cocktails, wines, and beers, guiding customers in their selections.
  • Promoted a fun atmosphere for guests through attentive service combined with upbeat communication skills.
  • Safely handled glassware and other serving materials to minimize breakage and accidents on the floor.
  • Supported overall venue operations by assisting staff members in various tasks as needed.
  • Efficiently managed high-volume drink orders during peak hours, maintaining excellent customer service standards.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.

Water World With Hyland Hills

Guest Service Team Leader
02.2022 - 07.2024

Job overview

  • Managed a team of 20-200 employees including time cards, breaks, and all operational issues.
  • Enhanced guest satisfaction by efficiently managing guest service operations and addressing customer concerns promptly.
  • Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
  • Resolved problems using tact and diplomacy by calmly communicating directly with customers or employees.
  • Proactively communicated with guests to identify their needs and preferences, allowing for personalized service offerings.
  • Monitored staff members' time and attendance to correct issues and provide accurate timesheet information for payroll processing.
  • Resolved high-volume problems within the team and an average of 4,000-20,000 guests per day.
  • Led team meetings to address daily operation daily
  • Liaised with the other members of staff to verify service and maintenance of the park standards.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.

Qdoba

Line Server
01.2021 - 11.2022

Job overview

  • Prepared items for storage and cold food areas, restocked ice and checked item temperatures.
  • Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
  • Trained and assisted new kitchen staff members.
  • Proven ability to learn quickly and adapt to new situations.

Water World With Hyland Hills

Guest Service Ambassador
05.2021 - 09.2021

Job overview

  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
  • Streamlined check-in process for improved efficiency and reduced wait times.
  • Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
  • Managed reservation system updates and adjustments, ensuring accurate availability and pricing information for guests.
  • Assisted management in analyzing guest feedback data to identify areas for improvement within the department''s offerings or processes.
  • Implemented innovative solutions for common guest complaints, leading to increased positive feedback.
  • Coordinated special events bookings, working closely with clients to deliver memorable experiences tailored to their needs.
  • Collaborated with team members to ensure seamless coordination of guest services across departments.
  • Assisted in training new staff members, contributing to the development of a knowledgeable and cohesive team.
  • Handled emergency situations calmly and efficiently while prioritizing guest safety as a top concern.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

Water World With Hyland Hills

Cashier
05.2020 - 09.2020

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule which totaled to an average 50 hour work week and still picked up extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Standley Lake High School
Westminster, CO

International Baccalaureate from Political Science And Government
05-2024

University Overview

  • International Bacalariate student
  • National Honor Society Member
  • National Society of High School Scholars
  • Elected to treasurer for National Honor Society in 2022
  • Elected Captain of Jr. Varsity volleyball


Skills

  • Staff training and development
  • Operations management
  • Exceptional communication
  • Schedule coordination
  • Complaint handling
  • Money handling
  • Team management
  • Strong leadership
  • Food and beverage operations
  • Teamwork and collaboration
  • Time management

Accomplishments

  • Guardianship of my 7 and 9 year old sisters
  • I was accepted to 34 colleges while applying to 5
  • Supervised teams of 20-400 staff members ranging in age from 13 to late 60's.
  • Completed 1/4 of my high school credits in the 8th grade.
  • Worked in one company for 5 years moving up the chain from cashier to manager.
  • Managed several (4) high stress situations involving fatalities while managing crowds- while keeping day operations running.

Certification

  • CPR/AED Certification
  • Colorado Driver's License
  • Autism Sensitivity certification- IBBCES
Availability
See my work availability
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Timeline

Caddie

Topgolf USA
07.2024 - 10.2024

Guest Service Team Leader

Water World With Hyland Hills
02.2022 - 07.2024

Guest Service Ambassador

Water World With Hyland Hills
05.2021 - 09.2021

Line Server

Qdoba
01.2021 - 11.2022

Cashier

Water World With Hyland Hills
05.2020 - 09.2020

Standley Lake High School

International Baccalaureate from Political Science And Government

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Brooklyn Hoffman