Summary
Overview
Work History
Education
Timeline
Generic

Brooklyn Jackson, M.Ed.

Richmond,TX

Summary

Innovative and solutions-driven leader with extensive experience in education administration, supporting senior leadership, and project/ program development. Recognized for implementing transformative initiatives that foster equitable opportunities and student success in education and healthcare systems. A proven track record of leveraging strategic planning, stakeholder engagement, and data-driven insights to enhance institutional impact and organizational excellence.

Overview

6
6
years of professional experience

Work History

Lead Program Management Coordinator

Baylor College Of Medicine
Houston, Texas
09.2025 - Current
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Lead daily coordination of program management operations and clinical sciences curriculum delivery, ensuring schedules, deadlines, and stakeholder priorities are aligned across multiple departments.
  • Manage end-to-end curriculum logistics including course calendars, faculty coordination, room scheduling, learning platforms, and resource distribution for students and instructors.
  • Serve as a central liaison between faculty, academic leadership, students, and administrative teams to resolve issues, streamline communication, and maintain operational continuity.
  • Monitor program timelines, deliverables, and compliance requirements to ensure curriculum initiatives meet institutional and accreditation standards.
  • Analyze workflows and implement process improvements that increase efficiency, reduce administrative delays, and enhance the learner experience.
  • Oversee data tracking, reporting, and documentation related to course performance, attendance, evaluations, and program outcomes for leadership review.
  • Coordinate cross-functional meetings, prepare executive summaries, and provide strategic updates to senior leadership on curriculum progress and operational priorities.
  • Train and support staff, faculty, and stakeholders on internal systems, policies, and best practices related to curriculum management.
  • Anticipate operational risks, and proactively develop solutions to maintain seamless program execution in a fast-paced academic medical environment.
  • Demonstrate leadership through ownership of high-priority initiatives, independent decision-making, and consistent delivery of complex projects on schedule.

Senior Education Program Manager

Ochsner Clinical School- University of Queensland
New Orleans, LA
09.2024 - 02.2025
  • Act as point of contact for Phase 2 student needs and issues at Ochsner Clinical School.
  • Oversee the admissions operations for the UQ-Ochsner MD Program.
  • Organize and coordinate student information maintaining student and faculty resource material
  • Monitor the progress and enrolment of Year 3 and 4 students and advise the administrative faculty of any issues that may arise in the progression of individual students.
  • Assist in the planning and organization of student rotational placements in liaison with discipline coordinators and University staff providing timely information about student placements and timetables.
  • Effectively communicate with discipline coordinators to assure that program objectives are achieved
  • Coordinate and assist as required the conduct of assessment to include the liaising with the Faculty of Medicine staff and submitting results in a timely fashion.
  • Provide administrative and coordination support to academic and clinical staff for the conduct of the program to include scheduling activities.
  • Establish and maintain lines of communication to ensure the provision of timely and accurate information to students.
  • Monitor rotation timetables reminding teaching staff of their tutorials, as well as notify students of changes to the timetables and arranging replacement tutorials where necessary.
  • Support Dean of Students in advising students to ensure academic success and professional development.
  • Support students during National Resident Matching Program (NRMP MATCH) process, Education Commission for Foreign Medical Graduates (ECFMG) Certification, and state board licensure.
  • Provide extensive support for clerkship directors in development of clinical partnerships and recruitment of faculty to ensure adequate number of clinical sites and experiences for medical students.
  • Plan, coordinate, and assist in the delivery of annual events and programming, such as orientation, White Coat Ceremony, commencement, student symposiums, NRMP Match celebration, and more.
  • Communicate and collaborate with local and international colleagues in Brisbane, Australia to ensure delivery of highest quality of medical education; regularly utilize videoconferencing for international communications.

Assistant Director of Student Connections

University of New Orleans
New Orleans, LA
09.2023 - 09.2024

• Championed educational excellence by fostering an atmosphere of mutual respect and trust among students, faculty, and parents, ensuring a supportive and inclusive learcning environment.
• Designed and implemented multiple impactful programs, including Sisters in Success, First Gen Fridays, and safe space trainings for faculty and staff, to promote student engagement, belonging, and academic achievement.
• Coordinated networking and panel events while outsourcing stakeholders to lead wellness sessions that enhanced the university’s support ecosystem.
Enforced behavior management interventions to optimize the learning environment and drive academic success.
• Delivered dynamic presentations and distributed strategic materials to the student body, successfully increasing engagement and achieving full enrollment goals.
• Liaised with vendors via multiple communication channels to ensure seamless delivery and setup for large-scale events.
• Built strategic partnerships by participating in state and national events, enhancing the university’s profile and fostering collaborations with industry leaders.
• Oversaw budget planning, administration, and control to ensure fiscal responsibility and program success.
• Directed operations for admissions, registration, and career services, optimizing processes and enhancing student support services.
• Provided direct faculty support by teaching classes, conducting orientations, and coordinating impactful events.
• Led and coordinated support staff efforts, ensuring alignment with institutional goals and efficient administration of academic departments.
• Generated comprehensive reports to track progress against strategic objectives, with a focus on advancing equity and inclusion.
• Developed and managed a robust diversity and inclusion training curriculum tailored for all staff members, reinforcing the institution’s commitment to DEI principles.

  • Met with stakeholders to address issues and implement solutions.

Executive Office Administrator

New Orleans Public Schools
New Orleans, LA
08.2022 - 09.2023

• Prepared comprehensive reports and maintained meticulous records for officials and agencies: Compiled and analyzed data to produce detailed reports, ensuring accuracy and compliance with organizational and regulatory standards. Maintained up-to-date records to facilitate informed decision-making and accountability. Participated in research and data collection for the Portrait of a Graduate initiative, contributing valuable insights into the competencies essential for student success.
• Strategically determined budget allocations to optimize resource utilization: Assessed organizational needs to allocate funds effectively for staff, equipment, and authorized purchases. Successfully prioritized expenditures to enhance operational efficiency, achieving a 15% improvement in cost management while meeting project deadlines.
• Provided exceptional customer service to enhance satisfaction and engagement: Addressed customer requests and inquiries with professionalism and efficiency. Implemented streamlined processes to ensure timely resolution of concerns and proactive communication.
• Facilitated seamless communication with internal and external stakeholders: Responded promptly to phone and email inquiries, ensuring accurate information dissemination and fostering strong professional relationships with customers and internal personnel.
• Reviewed and processed documentation to ensure compliance and accuracy: Conducted thorough evaluations of documents to verify completeness, identified discrepancies, and obtained additional information when needed.
• Processed financial transactions with precision and accountability: Managed contracts, expense reports, and invoices using specialized accounting software.
• Streamlined administrative processes by managing calendars and appointments: Collaborated with administrative teams to oversee schedules, prioritize meetings, and coordinate appointments.
• Optimized budget performance through effective management of service agreements: Oversaw purchase orders and service agreements to align with budgetary constraints and operational timelines..

Senior Executive Administrative Assistant

Tulane University
New Orleans, LA
03.2020 - 08.2022

• Empowered student academic success through tailored resource delivery: Provided students with curated information and essential resources, fostering self-reliance and accountability in their academic progress. Conducted one-on-one consultations to identify individual needs, resulting in a 20% improvement in resource utilization rates.
• Collaborated with cross-functional teams to meet project objectives: Partnered closely with team members to define project requirements, design innovative solutions, and achieve project milestones ahead of deadlines, ensuring seamless coordination across all stakeholders.
• Optimized service delivery through task prioritization: Strategically organized and delegated tasks to align with service goals.
• Improved operational efficiency through process analysis: Partnered with program management to assess existing workflows, identified inefficiencies, and implemented actionable recommendations that improved operational outcomes by 25%. Developed corrective action plans to address recurring challenges.
• Managed and optimized budgets for the Resource Lending Library program: Directed all financial aspects of the program, maintaining strict budgetary controls and ensuring funds were allocated effectively. Consistently tracked and reported financial performance to stakeholders to ensure transparency and accountability.
• Enhanced program impact with strategic operational improvements: Implemented new procedures for resource tracking, distribution, and inventory management to increase program efficiency.
• Streamlined logistical operations for timely shipments: Oversaw the preparation and shipment of packages, including generating accurate packing slips and coordinating courier deliveries.
• Developed clear administrative frameworks to reduce errors: Established standardized procedures for administrative tasks, reducing processing errors and improving team compliance with operational guidelines.
• Coordinated complex scheduling and travel logistics: Organized conferences and secured hotel accommodations, airfare, and ground transportation for attendees, achieving cost savings of 15% through vendor negotiations and meticulous planning.
• Contributed to research initiatives with precise data management: Supported research projects by collecting and meticulously entering data, conducting preliminary analyses, and preparing comprehensive reports and manuscripts. Ensured data accuracy and integrity, enabling informed decision-making and scholarly contributions.
• Provided critical administrative support to the marketing team: Delivered seamless administrative assistance, including drafting correspondence, managing project timelines, and facilitating team communications.

Education

Master of Arts - Education

Louisiana State University Shreveport
Shreveport, LA

Bachelor of Arts - Psychology

Southern University At New Orleans
New Orleans, LA

Timeline

Lead Program Management Coordinator

Baylor College Of Medicine
09.2025 - Current

Senior Education Program Manager

Ochsner Clinical School- University of Queensland
09.2024 - 02.2025

Assistant Director of Student Connections

University of New Orleans
09.2023 - 09.2024

Executive Office Administrator

New Orleans Public Schools
08.2022 - 09.2023

Senior Executive Administrative Assistant

Tulane University
03.2020 - 08.2022

Master of Arts - Education

Louisiana State University Shreveport

Bachelor of Arts - Psychology

Southern University At New Orleans

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Brooklyn Jackson, M.Ed.