Summary
Overview
Work History
Education
Skills
Timeline
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Brooklyn James

Cleveland,TN

Summary

I come from a small town, so being friendly was something that always came easy, especially in the south. I'm a motivated waitress with engaging personality and flexible approach. I'm very upbeat, friendly and always finding ways to ensure guests are having a good dining experience. I am seeking a career that offers full-time, professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Server

Old Fort Restaurant
08.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Server

Cheddars Stratch Kitchen
08.2022 - 08.2023
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Increased sales significantly by upselling higher-end products to customers.

Server

Buffalo Wild Wings
05.2022 - 07.2022
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Sales Associate

Burkes Outlet Bealls
10.2021 - 03.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Efficiently managed cash transactions in compliance with company cash handling policies, guaranteeing precision in all financial exchanges.
  • Fostered customer relationships to promote repeat patronage.
  • Managed returns, exchanges and refunds in accordance with store policy.

Server

Toqua Bar & Grill
05.2021 - 10.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Cashier

Ingles Grocery Store
12.2019 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent levels of accuracy.
  • Encouraged customers to come back by building relationships and being kind.
  • Helped customers locate certain items, complete payments, and encouraged customers to get a savings card.


Restaurant Busser

Donna's Cafe
09.2019 - 11.2019
  • I monitored the tables and ensured they were cleaned promptly for the next guests and fellow patrons.
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Maintained a clean work environment by sweeping and removing debris from walk ways.
  • Assisted servers in managing the hot bar, flipping new pans, and food prep.
  • Greeted guests and patrons in the lobby, ensuring they were about to receive wonderful service.
  • Communicated with the staff on working more hours to help out the restaurant.
  • Scrubbed concrete, dusted fans, etc.


Education

Associate of Applied Science - Radiologic Technology

Roane State Community College
Harriman, TN
05.2023

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Safe Food Handling
  • Cleanliness standards
  • Menu Memorization
  • Food Running
  • High-volume dining
  • Food safety understanding
  • Tableside Etiquette
  • Daily specials memorization
  • Ability to work in a fast-paced environment
  • Quick thinking skills

Timeline

Server

Old Fort Restaurant
08.2023 - Current

Server

Cheddars Stratch Kitchen
08.2022 - 08.2023

Server

Buffalo Wild Wings
05.2022 - 07.2022

Sales Associate

Burkes Outlet Bealls
10.2021 - 03.2022

Server

Toqua Bar & Grill
05.2021 - 10.2021

Cashier

Ingles Grocery Store
12.2019 - 05.2021

Restaurant Busser

Donna's Cafe
09.2019 - 11.2019

Associate of Applied Science - Radiologic Technology

Roane State Community College

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Brooklyn James