BROOKLYN JOHNSON
Breaux Bridge,LA
Summary
I am a committed and hardworking employee with experience processing transactions, resolving issues, answering customer questions and assisting and ringing up customers. I am a creative problem-solver versed in customer service and a very fast learner. I am hardworking and enthusiastic about learning any field inside and out and I pursue opportunities to learn new skills and contribute to group success. I offer strong administrative, relationship-building and problem-solving abilities, excellent communication and good judgment. I am great at correctly taking order information and serving to customers quickly and cheerful when assisting customers with requests and meeting special needs.
Overview
3
3
years of professional experience
Work History
CASHIER
Taco Sisters
Lafayette, LA
08.2023 - 03.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Streamlined checkout process for increased efficiency and reduced waiting times
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
SHIFT LEADER
Crumbl Cookies
09.2022 - 07.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Adhered to all health code regulations while preparing food items for customers.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assisted general manager with operations game plan and company initiatives implementation.
DISHWASHER
Rock N Sake
Lafayette, LA
07.2021 - 06.2022
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Disposed of glassware that had been broken or chipped according to safety procedures.
- Maintained adequate levels of cleaning supplies for washing dishes.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Followed all safety guidelines while handling sharp objects like knives or forks.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Replenished soap dispensers with detergent when necessary.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
Education
High school diploma -
Breaux Bridge High School
06-2021
Skills
- Food Service
- Food Safety
- POS
- Cash Handling
- Food Preparation
- Supervising Experience
- Food Handling
- Cleaning Experience
- Customer Assistance
- POS Systems
- Product Recommendations
- Cash Register Operation
- Product Restocking
- Customer Service
- Payment Collection
- Payment Processing
- Order Packaging
- Issue Resolution
- Cleaning and Sanitizing
- Point-Of-Sale System Operation
- Time Management Skills
- Merchandise Restocking
- Loyalty Program Promotion
- Product Knowledge
- Complex Problem-Solving
- Staff Training
- Money Handling
- Conflict Resolution
- Staff Mentoring
- Order Verification
- Order Taking
- Organizational abilities
- Credit and cash transactions
- Written and verbal communication
- Customer service excellence
Timeline
CASHIER
Taco Sisters
08.2023 - 03.2024
SHIFT LEADER
Crumbl Cookies
09.2022 - 07.2023
DISHWASHER
Rock N Sake
07.2021 - 06.2022
High school diploma -
Breaux Bridge High School
Similar Profiles
Dharanishri SelvarajDharanishri Selvaraj
Artistic Director/Co-founder at Shree Sisters Dance Company (Shree Sisters Inc)Artistic Director/Co-founder at Shree Sisters Dance Company (Shree Sisters Inc)
Alvergia BarryAlvergia Barry
Chief Executive Officer & Founder at Sisters Inspiring Sisters IncorporatedChief Executive Officer & Founder at Sisters Inspiring Sisters Incorporated
Diane L. BrennanDiane L. Brennan
Senior Physical Therapist at Sisters Metabolic Center for Wellness Sisters Hospital St. Joseph CampusSenior Physical Therapist at Sisters Metabolic Center for Wellness Sisters Hospital St. Joseph Campus
Eric RobicheuxEric Robicheux
Mechanic at Premier, LLCMechanic at Premier, LLC
Malijah MumphordMalijah Mumphord
SafeSource Direct at Manufacturing Team MemeberSafeSource Direct at Manufacturing Team Memeber