Brooklyn Keeler
Singers Glen,VA
Summary
Compassionate Patient Care Coordinator known for high productivity and efficient task completion. Excel in patient advocacy, care plan coordination, and healthcare administration. Possess strong communication, problem-solving, and organizational skills vital for navigating complex healthcare environments and ensuring optimal patient outcomes. Committed to leveraging empathy and collaboration to enhance patient care delivery.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
HearingLife
Harrisonburg, Virginia
02.2022 - Current
- Assisted in developing and implementing patient care plans.
- Provided direction to staff members on patient care issues.
- Monitored, evaluated, and reported patient progress to physicians.
- Coordinated with other healthcare professionals to ensure optimal patient care.
- Maintained accurate medical records for all patients under care.
- Developed strategies for improving quality of service delivery to patients.
- Ensured that all safety protocols were followed during patient treatment.
- Advised the clinical team on best practices for providing safe and effective care.
- Participated in regular performance improvement activities and initiatives.
- Identified areas of opportunity for improved patient outcomes.
- Scheduled appointments for patients according to their needs.
- Tracked data from various sources such as electronic health records systems and paper charts.
- Scheduled evaluations and procedures for patients.
- Processed patient intake information and updated medical records prior to treatment.
- Completed insurance verifications and claim forms for patient intake and processing.
- Communicated with patients to ensure quality of care and develop care plans.
- Monitored patient progress and updated care plans accordingly.
- Responded promptly to any emergency situations that arose within the facility.
- Received and routed care team messages and documents to appropriate staff.
- Coordinated patient referrals to specialists and other healthcare services.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Obtained informed consent and payment documentation from patients and filed in system.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Hospice Aide
First Choice Hospice
Harrisonburg, Virginia
10.2018 - 02.2022
- Provided physical, emotional and spiritual support to terminally ill patients and their families.
- Assisted in the delivery of patient care services as delegated by the RN Case Manager or other healthcare professionals.
- Completed assigned tasks such as light housekeeping, laundry, errands, meal preparation and grocery shopping.
- Observed changes in patients' condition and reported any unusual findings to the RN Case Manager.
- Performed personal hygiene activities such as bathing, grooming, dressing and undressing and toileting assistance.
- Monitored vital signs including temperature, pulse rate and respiration rate.
- Administered medications or treatments as instructed by the RN Case Manager or physician orders.
- Assisted with ambulation and transfers using proper body mechanics techniques.
- Provided companionship to patients while encouraging them to remain active within their limitations.
- Maintained a safe environment for patient care through adherence to established safety guidelines and policies.
- Supported grieving families by offering listening ear, compassion and kindness.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Reminded patients to take prescribed medications or nutritional supplements.
- Turned and repositioned bedridden patients to prevent bedsores.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Provided companionship and emotional support to patients and their families.
- Provided emotional support to both patients and families during difficult times.
- Measured vital signs, recorded data gathered and provided treatment assistance to nurses.
- Answered patient call signals and signal lights to determine patients' needs.
- Moved patients carefully into different positions to promote better body alignment and comfort.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Planned and served meals and snacks to patients according to prescribed diets.
- Conducted visits in accordance with agency policy adhering to all regulatory standards.
- Developed relationships with patients that promoted trust, compassion and dignity throughout hospice journey.
- Ensured confidentiality of patient information at all times.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Assisted terminally ill patients with bathing, grooming and dressing.
- Educated family members about disease process, end-of-life issues, symptom management strategies and community resources available for support services.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Updated and maintained databases with current information.
- Worked with cross-functional teams to achieve goals.
Education
High School Diploma -
Broadway High School
Broadway, VA06-2018
Associate of Arts - Business Administration And Management
Liberty University
Lynchburg, VASkills
- HIPAA Compliance
- Healthcare knowledge
- Insurance Verification
- Strong leadership
- Office Administration
- Filing and Recordkeeping
- Payment Collection
- Organizational standards
- Insurance Practices
- Healthcare operations
- Claims Processing
- Patient documentation
- Customer Service
- Medical Terminology
- Patient Records Management
- Electronic health records
- Patient care coordination
- Insurance verification
- Patient scheduling
- Quality improvement
- Data tracking
- Regulatory compliance
- Customer service
- Effective communication
- Team collaboration
- Crisis management
- Problem solving
- Conflict resolution
- Medical record management
- Appointment scheduling
- Communication skills
- Compliance adherence
- Time management
- Hiring and training
- Administrative support
- Marketing management
- Office administration
- Problem-solving aptitude
- Positive attitude
- Task delegation
- Lead generation
- Financial reporting
- Office management software
- Multitasking Abilities
- Complex Problem-solving
Timeline
Patient Care Coordinator
HearingLife
02.2022 - Current
Hospice Aide
First Choice Hospice
10.2018 - 02.2022
High School Diploma -
Broadway High School
Associate of Arts - Business Administration And Management
Liberty University
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