Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooklyn Kent

Hahira,GA

Summary

Accomplished Key Holder at Torrid, adept in customer service management and cash handling accuracy, significantly enhanced team motivation and training. With over 300 hours of community service at Jacobs’ Ladder, I excel in relationship building and staff development, contributing to surpassing KPIs and fostering a positive store environment.

Overview

8
8
years of professional experience

Work History

Key Holder

Torrid
04.2022 - Current

Scheduling, Payroll, Interviewing, Hiring, Training Employees, Assisting Customers, Succeeding KPIs, Process Shipment, Clean & Maintain Store, Open/ Close Store, Ship Products, Order Supplies, Create/ Drop Deposits, Complete Store Sets, Attend Regional & District Zoom Meetings

Barista

Red Owl Coffee
04.2024 - 10.2024

Prepare & Serve Food/Drinks, Assist Customers, Train Employees, Clean & Maintain Store, Open/ Close Store, Restock Supplies, Create/ Drop Deposits

Barista

Starbucks
10.2021 - 05.2022

Service Customers, Prepare & Serve Food/ Drinks, Assist coworkers, Clean & Maintain Store, Restock Supplies

Volunteer

Jacobs’ Ladder
02.2017 - 03.2022

Jacobs’ Ladder is a therapeutic riding center for individuals with autism, Down syndrome, PTSD, etc. I worked with them for over 5 years on Weekends and Summer Camps where I acquired over 300 hours in Community Service. My responsibilities included caring for riders, caring for & prepping horses, Cleaning arena/ stables, leading riders for 30 min riding sessions, restocking supplies, attending to injuries, and feeding animals

Merchandise Employee

Wild Adventures Theme Park
04.2021 - 11.2021

Open & Close Park Store (14 hour days), Assist Customers, Clean & Maintain Store, Relieve Employees for Breaks, Restock Merchandise, Create/ Drop Deposits

Education

BBA - Business Management

Valdosta State University
Valdosta, GA

High School Diploma -

Lowndes High School
Valdosta, GA
05.2022

Skills

  • Cash handling
  • Customer service management
  • Bank deposits
  • Staff training and development
  • Inventory monitoring
  • Relationship building
  • Excel
  • Word
  • Powerpoint

Timeline

Barista

Red Owl Coffee
04.2024 - 10.2024

Key Holder

Torrid
04.2022 - Current

Barista

Starbucks
10.2021 - 05.2022

Merchandise Employee

Wild Adventures Theme Park
04.2021 - 11.2021

Volunteer

Jacobs’ Ladder
02.2017 - 03.2022

BBA - Business Management

Valdosta State University

High School Diploma -

Lowndes High School
Brooklyn Kent