Brooklyn Lambert
Kissimmee
Summary
Dedicated professional with expertise in transportation, safety compliance, and guest service. Proven ability to manage operational readiness and enhance visitor experiences in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Monorail Pilot
Walt Disney World Resort
Lake Buena Vista, FL
11.2021 - Current
- Executed pre-opening checklists and procedures to ensure operational readiness.
- Transporting Thousands of Guests Daily
- Ensure safe boarding and disembarkation of guests
- Assist with operational delays while maintaining guest satisfaction and safety
- Operated intercom system to relay information and address guest inquiries effectively.
- Coordinated operational updates and instructions through effective two-way radio communication.
- Oversaw train dispatching and boarding operations to ensure timely departures.
- Pilot our Mark VI monorail fleet
- Executed clearance procedures in collaboration with control tower to ensure operational safety.
- Addressed guest inquiries regarding resort and park operations to enhance visitor experience.
Gondola Hostess
Walt Disney World Resort
Lake Buena Vista, FL
11.2019 - 06.2021
- Organized and assigned guests to respective cabins for optimal accommodation.
- Assisted with guest interactions in a high-volume, fast-paced environment.
- Monitored and guided guests during exit procedures to maintain a secure and efficient environment.
- Executed pre- and post-operational checklist assessments to ensure compliance and safety standards.
- Ensured cleanliness and safety standards were upheld within cabins and stations.
- Communicated operational updates to team members through radio communication.
Receptionist and Accounts Manager
WGH Leasing & Sales, LLC
Collinsville, AL
03.2019 - 10.2019
- Operated multi-line call system to efficiently manage incoming calls.
- Deliver customer service and resolve client inquiries
- Managed financial and account recordkeeping processes
- Manage office communications and administrative functions
- Processed client payments efficiently and accurately
Education
No Degree - Accounting
Gadsden State Community College
Gadsden, ALHigh School Diploma -
The Way Home Christian School
Alabama05.2019
Skills
- Crew Resource Management
- Passenger & Guests Service
- Safety & Compliance Procedures
- Public Announcements
- Team Collaboration
- Radio & Multi-Line Communications
- Memorizing & Preforming Emergency Procedures
- Basic Food Safety Training
- Problem Solving in Fast Paced Situations
- Previous CPR & AED Certification (2019-2021)
Timeline
Monorail Pilot
Walt Disney World Resort
11.2021 - Current
Gondola Hostess
Walt Disney World Resort
11.2019 - 06.2021
Receptionist and Accounts Manager
WGH Leasing & Sales, LLC
03.2019 - 10.2019
No Degree - Accounting
Gadsden State Community College
High School Diploma -
The Way Home Christian School