Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Specialist
Target
06.2018 - Current
Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Streamlined support processes for increased efficiency and reduced response times.
Developed strong relationships with guests, resulting in repeat business and positive feedback.
Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Conducted regular training sessions for new team members, promoting best practices in customer support operations.
Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
Enhanced customer satisfaction by resolving issues promptly and professionally.
Barista
Safeway
08.2012 - 11.2018
Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Maintained a clean and organized workspace for optimal productivity and safety.
Increased repeat business by providing exceptional customer service and building rapport with patrons.
Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Food Prep Cook
Senior Center
09.2012 - 06.2013
Maintained a safe working environment by following food safety guidelines and proper equipment usage.
Trained new employees in food preparation techniques, kitchen protocols, and sanitation standards to ensure consistency across the team.
Improved overall kitchen workflow by multitasking effectively and anticipating needs of fellow staff members.
Reduced food waste through careful inventory management, storage, and rotation practices.
Increased customer satisfaction by consistently delivering visually appealing and delicious dishes.
Collaborated with other cooks for seamless teamwork, ensuring timely and accurate order fulfillment.