Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Brooklyn Lizotte

Seattle,WA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Customer Service Specialist

Target
06.2018 - Current
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Streamlined support processes for increased efficiency and reduced response times.
  • Developed strong relationships with guests, resulting in repeat business and positive feedback.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
  • Conducted regular training sessions for new team members, promoting best practices in customer support operations.
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.

Barista

Safeway
08.2012 - 11.2018
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.

Food Prep Cook

Senior Center
09.2012 - 06.2013
  • Maintained a safe working environment by following food safety guidelines and proper equipment usage.
  • Trained new employees in food preparation techniques, kitchen protocols, and sanitation standards to ensure consistency across the team.
  • Improved overall kitchen workflow by multitasking effectively and anticipating needs of fellow staff members.
  • Reduced food waste through careful inventory management, storage, and rotation practices.
  • Increased customer satisfaction by consistently delivering visually appealing and delicious dishes.
  • Collaborated with other cooks for seamless teamwork, ensuring timely and accurate order fulfillment.

Education

High School Diploma -

West Seattle High School
Seattle, WA

Associate of Arts -

South Seattle Community College
Seattle, WA

Skills

  • Customer Order Management
  • Complaint Resolution
  • Customer Service
  • Conflict Mediation
  • Good Communication Skills
  • Multitasking
  • Problem Solving
  • Time Management
  • Active Listening

Affiliations

  • Dog walking
  • Dancing
  • Voluteering

Timeline

Customer Service Specialist

Target
06.2018 - Current

Food Prep Cook

Senior Center
09.2012 - 06.2013

Barista

Safeway
08.2012 - 11.2018

High School Diploma -

West Seattle High School

Associate of Arts -

South Seattle Community College
Brooklyn Lizotte