Brooklyn Lopez
Bloomfield Hills,MI
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses a solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Hostess
Cafe ML
3607 W Maple Rd Bloomfield Hills, MI 48304
07.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Delivered pick-up and curbside orders to guests.
- Provided patrons with estimated waiting times during peak service hours.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered phone calls to take orders, give information and document reservations.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Trained new hostesses on customer service, best practices, and restaurant policies to maintain high standards of service.
- Seated patrons based on guest preferences and seating availability.
Hostess
220 Restaurant
220 Merril St, Birmingham, MI 48009
12.2022 - 05.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Education
High School Diploma -
Bloomfield Hills Highschool
4200 Andover Rd, Bloomfield Twp, MI 4830206-2023
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Greeting guests
- Interactive communication skills
- Guest engagement
- Complaint handling
- Efficient collaboration
- Calm demeanor
- Multitasking
- Warm and friendly
- Attention to detail
Timeline
Hostess
Cafe ML
07.2024 - Current
Hostess
220 Restaurant
12.2022 - 05.2024
High School Diploma -
Bloomfield Hills Highschool