Brooklyn Macal
Broken Arrow
Summary
Experienced with patient care and clinical support. Utilizes effective communication skills to ensure patient comfort and understanding. Knowledge of medical procedures and healthcare protocols, ensuring high-quality patient care.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Nurse technician
Saint Francis Hospital
Tulsa, OK
06.2026 - Current
- Being responsible for communicating with other staff members on the conditions and updates of the patient
- Assessed patient vital signs and reported changes to nursing staff for timely intervention.
- Maintained cleanliness and organization of patient care areas, ensuring compliance with health regulations.
- Monitored patients' conditions, documenting observations accurately for effective communication among healthcare team..
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
Clinical Secretary
St Francis Hospital
Tulsa, OK
09.2024 - 06.2026
- 1. Answer and transfer incoming calls, call lights
- 2. Paging nurses and techs
- 3. Auditing nurses and techs charting in Excel
- 4. Updating board (location, discharges)
- 5. Medical records, paperwork and scanning
- 6. Rounding on patient rooms.
- 7. Additional tasks depending on need of floor.
Medical Receptionist/Medical Assistant
Calladerm Dermatology
Kingsport, TN
07.2023 - 06.2024
- Cross-trained to perform both front office and clinical medical assistant responsibilities in a busy dermatology practice.
- Greeted patients, completed check-in/check-out procedures, and provided exceptional customer service.
- Scheduled appointments, verified insurance eligibility, and obtained prior authorizations.
- Maintained accurate patient records and documented information in the electronic medical record (EMR/EHR) system.
- Answered multi-line phone systems, responded to patient inquiries, and coordinated communication between patients and providers.
- Roomed patients, obtained vital signs, and documented medical histories and chief complaints.
- Assisted dermatologists with skin examinations, biopsies, excisions, and other in-office dermatologic procedures.
- Prepared and sterilized instruments
- Processed prescription refill requests and coordinated with pharmacies as needed.
- Maintained exam room supplies, stocked inventory, and ensured treatment rooms were clean and organized.
Patient Access Representative
UT MEDICAL CENTER
Knoxville, TN
11.2022 - 01.2023
- The Patient Access Clerk will perform all duties associated with the efficient registration of patients requiring services in the outpatient areas, the lab areas, and the emergency room for all in-patients.
- Duties
- 1. Gathering of correct information to ensure the accurate billing
- 2. Check the patients paperwork ensuring that all papers are signed are scanned
- 3. Obtain identification and insurance information from each patient during the registration process
- 4. Knowledgeable regarding outpatient registration versus in-patient registration
- 5. Patient Access Clerks will be trained so that they may become proficient and maintain the standardized benchmarks for the department by alerting the Supervisor as supplies are needed
- 6. Accountable to provide accurate information concerning paperwork
- 7. Files any necessary department paperwork according to department guidelines
Nurse Technician
St Francis Hospital
Tulsa, OK
05.2021 - 07.2022
- Being responsible for communicating with other staff members on the conditions and updates of the patient
- Assessed patient vital signs and reported changes to nursing staff for timely intervention.
- Maintained cleanliness and organization of patient care areas, ensuring compliance with health regulations.
- Monitored patients' conditions, documenting observations accurately for effective communication among healthcare team.
- Trained new nurse technicians on procedures, enhancing team efficiency and patient care quality.
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
Receptionist/Medical Assistant
Family Practice James Campbell Do
Broken Arrow, OK
03.2020 - 05.2022
- Cross-trained to perform both front office and clinical medical assistant duties.
- Greeted and checked in patients while providing professional and compassionate customer service.
- Scheduled appointments, managed calendars, and confirmed patient visits.
- Verified insurance information and updated patient demographics.
- Answered multi-line phone systems and directed calls appropriately.
- Maintained accurate electronic medical records (EMR) and ensured patient confidentiality in compliance with HIPAA.
- Collected patient vital signs, medical histories, and chief complaints.
- Prepared exam rooms and assisted healthcare providers during patient examinations and procedures.
- Performed specimen collection and prepared laboratory samples as directed.
- Administered injections, vaccinations, and medications under provider supervision (if applicable).
- Sterilized instruments and maintained a clean, organized clinical environment.
- Processed prescription refill requests and communicated with pharmacies.
- Assisted with patient education regarding medications, treatment plans, and follow-up care.
- Managed patient referrals, prior authorizations, and medical records requests.
- Maintained inventory of medical supplies and restocked exam rooms.
Server - Part-time
McAlisters Deli
Kingsport, TN
08.2017 - 03.2020
- Experience as a server in fast paced restaurant environment, engaging in daily challenges and learning experiences; a great opportunity to develop the following skills:
- Tolerance - Excellent stamina, able to multi-task, professional attitude - work ethics.
- Excellent customer service skills - People oriented with superb interpersonal skills.
- Sales and marketing skills.
- Team lead/play abilities - delegating capabilities
- Implemented World Health Organization and Tennessee Department of Health hygiene/sanitation guidelines in all service areas.
- Responsible for the overall patron dining experience through exhaustive and detailed customer service.
- Assisted in the growth of future sales through customer service satisfaction and increasing the probability of repeat business and new business by word of mouth from satisfied customers.
- Demonstrated high quality guest service etiquette enhancing the dining guests' positive feedback.
- Enhanced the sales of daily specials and signature dishes through effective promotion and recommendation of same to restaurant patrons.
Safety Attendant
Sunshine Party Jumpers
Tulsa, OK
07.2016 - 07.2017
- Ensured a safe environment for children of all ages while using party jumpers at private events, public events and other events as required.
- Assisted in the setup, teardown and cleaning of party jumpers prior to and after use at all events.
- Responsible for the safety and well-being of all children using the party jumpers. Actions ensured individuals enjoyed the jumpers with zero head, neck or other muscular-skeletal injuries taking place.
- In the event of inclement weather, ensured children exited jumpers and moved to a safe location.
- Communicated safety policies/requirements to all who utilized jumpers mitigating liability for company
- Caretaker
Education
Diploma -
Tulsa Union High School
Tulsa, OK01.2017
Associate of Science - Nursing
Tulsa Community Collage
Tulsa, OK05.2028
Skills
- Medical documentation
- Privacy and confidentiality
- Patient safety
- Regulatory compliance
- ADL management
- Medical administrative support
- Direct patient care
- Intake
- Multi-line phone systems
- Punctual
- Organizational skills
- Computer skills
- Patient care
- Time management
- Acute care
- Medical terminology
- Phone etiquette
- HIPAA
- Specimen collection
- Vital signs monitoring
- Patient assessments
- CPR certification
- Output monitoring and reporting
- Blood sugar monitoring
- Patient transportation
Accomplishments
4.0 GPA and granted scholarship for outstanding academic achievements.
Certification
- St Francis Nurse Technician Course May 2021
- BLS Certification (May 2026 current)
- CPR Certification (May 2026 current)
- Derm Tech Course November 2023
Timeline
Nurse technician
Saint Francis Hospital
06.2026 - Current
Clinical Secretary
St Francis Hospital
09.2024 - 06.2026
Medical Receptionist/Medical Assistant
Calladerm Dermatology
07.2023 - 06.2024
Patient Access Representative
UT MEDICAL CENTER
11.2022 - 01.2023
Nurse Technician
St Francis Hospital
05.2021 - 07.2022
Receptionist/Medical Assistant
Family Practice James Campbell Do
03.2020 - 05.2022
Server - Part-time
McAlisters Deli
08.2017 - 03.2020
Safety Attendant
Sunshine Party Jumpers
07.2016 - 07.2017
Diploma -
Tulsa Union High School
Associate of Science - Nursing
Tulsa Community Collage