Summary
Overview
Work History
Education
Skills
Timeline
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Brooklyn Martin

Sulphur,LA

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

Overview

3
3
years of professional experience

Work History

Cocktail Server

Golden Nugget Casino
05.2023 - Current
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Anticipated guest needs and provided proactive service.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Maintained clean and organized bar area.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Communicated with guests to record orders and assess needs.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Answered customers' questions, recommended items, and recorded order information.

Receptionist and Cashier

Martins Dry Cleaners
08.2021 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Cashier

Firehouse Subs
07.2020 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Education

Associate of Arts - Business Administration And Management

Sowela Technical Community College
Lake Charles, LA
05.2024

High School Diploma -

Sulphur High School
Sulphur, LA
05.2022

Skills

  • Safety Monitoring
  • Hospitality and Accommodation
  • Guest Flow
  • Quality Control

Timeline

Cocktail Server

Golden Nugget Casino
05.2023 - Current

Receptionist and Cashier

Martins Dry Cleaners
08.2021 - Current

Cashier

Firehouse Subs
07.2020 - 12.2021

Associate of Arts - Business Administration And Management

Sowela Technical Community College

High School Diploma -

Sulphur High School

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Brooklyn Martin