Brooklyn Mason
Charlestown,IN
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Coach Operator
Transit Authority Of River City
Louisville Ky
2007.11 - Current
- Assisted passengers with special needs, ensuring accessibility and a positive travel experience.
- Enhanced route efficiency through regular analysis of schedules and traffic patterns.
- Facilitated clear communication between dispatchers, supervisors, and fellow operators to ensure seamless operations during shifts.
- Maintained accurate records of incidents or mechanical issues encountered during shifts for efficient resolution.
Operations Manager
Masons Everything
Louisville , KY
2003.11 - Current
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Developed and implemented operational procedures to ensure quality standards are met.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Created detailed reports on the performance of individual departments within operations.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Performed cost analysis for various projects to determine budget requirements.
- Built strong operational teams to meet process and production demands.
Lead Cleaning Supervisor
Sullivan University Systems
Louisville
2002.09 - 2007.05
- Trained and mentored all new personnel to maximize quality of service and performance.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Completed schedules, shift reports, and other business documentation.
Janitorial Supervisor
Kenway Janitoral Services
Louisville, KY
2001.01 - 2004.03
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Allocated resources strategically in order to minimize expenses while still delivering exceptional service quality across multiple sites simultaneously.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
Education
Associate of Arts - Business Administration And Management
JCTCS
Louisville, KY2024-07
Skills
- Emergency response readiness
- Time management
- Adaptable decision-making
- Record keeping abilities
- Organizational skills
- Crisis management
- Stress management
- Critical thinking
- Networking abilities
- Conflict resolution
- Problem-solving abilities
- Conflict de-escalation
- Health and safety protocols
- Bookkeeping
- Compliance Monitoring
- Workforce Management
- Supply Management
- Expense Reporting
- Contract Administration
- Billing
- Team Supervision
- Staff Management
- Operations Management
- Employee Supervision
- Staff hiring
Certification
- Licensed CDL B
Timeline
Coach Operator
Transit Authority Of River City
2007.11 - Current
Operations Manager
Masons Everything
2003.11 - Current
Lead Cleaning Supervisor
Sullivan University Systems
2002.09 - 2007.05
Janitorial Supervisor
Kenway Janitoral Services
2001.01 - 2004.03
Associate of Arts - Business Administration And Management
JCTCS
- Licensed CDL B
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