Brooklyn Montgomery
New York,NY
Summary
Resourceful Executive Assistant with a proven track record at Travel + Leisure, adept at generating insightful metrics reports and enhancing office efficiency. Skilled in Microsoft Excel and communication, I excel in facilitating meetings and coordinating events, driving productivity and fostering a collaborative environment. Passionate about optimizing workflows and supporting leadership initiatives.
Overview
8
8
years of professional experience
Work History
Executive Assistant
Travel & Leisure / Wyndham Destination
New York, NY
05.2022 - 04.2025
- Generated Weekly Metrics Reports: Provided comprehensive regional performance analysis for the Director of Regional Operations, enabling data-driven decision-making and improving operational efficiency.
- Managed Board Meetings: Coordinated meetings for two associations, created comprehensive meeting books, drafted minutes, and facilitated communication with owners and HOA members.
- Executive Support: Managing calendars, scheduling, travel arrangements, and expense reporting in Concur for senior leadership ensuring productivity.
- Liaised with Legal Teams: Monitored contracts, violation reports, expenses, and Reserve operations for the resort. Collaborated with legal teams to ensure compliance and efficient processes.
- Office Efficiency: Developed administrative processes to streamline workflows, including file management, data entry, and event planning, improving overall office productivity.
- Staff and Event Coordination: Organizing staff events, parties, donations, and other office-related functions handling calendars, supplies, and mail distribution. Ensuring a positive office atmosphere and smooth operations.
Gallery Assistant
Phoenix Art Museum
Phoenix, AZ
02.2022 - 05.2022
- Set up exhibition and event spaces to install pieces for display.
- Ran the front desk of a high-traffic gallery to ensure admission payments and visitor safety.
- Discussed gallery philosophy, educating visitors on the roster of artists and the objective of illustrations.
- Participated in art fairs and attended special events.
- Maintained online media sites with gallery events and information.
Manager
UPS
Phoenix, AZ
03.2021 - 02.2022
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Coached and mentored 11 staff members through constructive feedback to develop long-term career goals.
- Hiring, training, and managing staff members.
- Identified and corrected performance and personal issues to reduce impact on business operations.
- Managed product staging to efficiently transfer items between receiving, storage, and delivery locations.
- Delegating tasks and responsibilities to team members.
- Established and enforced clear goals to keep employees working collaboratively.
- Updated daily logs with regular shift activities and incident details.
- Communicating effectively with upper management and stakeholders.
- Conducted employee evaluations and reviews.
Customer Service Representative
Allstate
Phoenix, AZ
02.2020 - 03.2021
- Provided primary customer service support to internal and external customers.
- Used company troubleshooting resolution to evaluate technical problems and resolve concerns.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Liaised with customers, management, and sales team to better understand customer needs.
- Assisted in routine research, investigations, and special projects to support the work of the assigned department.
Customer Service Representative
Calibrus
Phoenix, AZ
02.2017 - 02.2020
- Taking inbound and outbound calls from customers, answering questions, and addressing concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Skills
- Microsoft Excel
- Microsoft Word
- Adobe
- PowerPoint
- Invoice Processing
- Inventory Management
- Data Entry
- File Management
- Record Management
- Mail Distribution
- Event Coordination
- Meeting Facilitation
- Project Management
- Workflow Optimization
- Recording Secretary
- Report Drafting
- Communication
Timeline
Executive Assistant
Travel & Leisure / Wyndham Destination
05.2022 - 04.2025
Gallery Assistant
Phoenix Art Museum
02.2022 - 05.2022
Manager
UPS
03.2021 - 02.2022
Customer Service Representative
Allstate
02.2020 - 03.2021
Customer Service Representative
Calibrus
02.2017 - 02.2020
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