Brooklyn Nelson
Seaside
Summary
Dynamic customer service professional with experience at Dominos Pizza Inc. Proven ability to enhance customer satisfaction through effective problem-solving and team leadership. Skilled in money handling and retail operations, consistently improving service quality and operational efficiency. Committed to fostering a positive environment that drives loyalty and repeat business.
Personable and organized with talent for effective team coordination and problem-solving.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Dominos Pizza Inc.
12.2024 - 05.2025
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Greeting customers in person and on the phone in a friendly manner.
- Explain menu items and promotions and local coupons to get the best deal for our customers
- Prepared pizzas and entrees to order utilizing proper portion control.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Opened and closed location and monitored shift changes
Customer Service Representative
Wendys Restaurant
02.2024 - 06.2024
- Greeted customers in a friendly manner when entering the store.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Stocker/ Cashier
Fred Meyers
10.2023 - 02.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Worked on the front end as cashier when needed.
- Properly scanned customer items in a timely manner, accepted multiple payment methods and gave appropriate change to customer
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Retail operations
Timeline
Assistant Manager
Dominos Pizza Inc.
12.2024 - 05.2025
Customer Service Representative
Wendys Restaurant
02.2024 - 06.2024
Stocker/ Cashier
Fred Meyers
10.2023 - 02.2024
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