Miguel "Brooklyn" Nieves
Phoenix,AZ
Summary
A knowledgeable and dedicated leader, specializing in managing client expectations and out-of-scope requests to advance company goals. Passionate about technology and sharing knowledge, with the ability to make tough decisions and enhance organizational effectiveness and efficiency.
A Project Management Certified manager with over 5 years of success, bringing efficiency, effectiveness, and a deep understanding of DEI to management. Experience spans needs analysis, project scoping, business modeling, strategic planning, technical instruction, and educational content development. Skilled in process improvement, risk assessment, risk mitigation, cross-functional collaboration, project life cycle (SDLC), and project/product deployment.
An articulate communicator and mentor, thriving in results-driven, collaborative environments, enthusiastic about emerging technologies and trends. Excels in planning, directing, and maintaining continuous operations in various departments, with a keen eye for detail and a creative, analytical approach to operations for continuous process improvement. Adept at identifying or anticipating problems and providing solutions, empowering teams to excel in performance. Experience in accomplishing short- and long-term project goals, managing budgets, and monitoring project costs.
Overview
16
16
years of professional experience
12
12
Certifications
Work History
Project Manager
Sun Valley Solar Solutions / PE Solar / Suncerta
12.2022 - 09.2023
- Created detailed work orders for solar installation crews
- Eight consecutive months with 5 Star rated Customer Service
- Simultaneously managed 70+ solar, battery, stucco and drywall projects
- Negotiated with vendors, utility companies and government agencies.
- Educated customers and stakeholders, and streamlined existing processes
- Responsible for collaboration, stake holder communications, reporting & performance metrics
- Managed 10 remote Project Managers located in Florida and North Carolina.
Social Media Manager
Love Jones LLC
05.2022 - 06.2023
- Responsible for Business Analysis, Digital Marketing, Project Management and SEO Data Analytics
- Increased artist’s acquisition and retention rates by 2,780% and 71% respectively in first 10 weeks.
- Wrote, edited, proofread, and created a daily digital narrative to increase viewership
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Suggested and implemented new features to develop brand awareness.
- Developed relationships with influencers to grow reach of company and create wider visibility.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Designed, edited and safeguarded custom graphics, videos, and deep fakes for A/B (split testing) campaigns
- Strong Jira, and stake holder communications, reporting & performance metrics.
Web Design Instructor
ADCRR
11.2016 - 05.2022
- Designed curriculum and taught Introduction to Web Design and Databases course.
- Taught PHP 8, jQuery, HTML5, CSS3 and SQL.
- Covered SEO standards and strategies, discussed PPC, PPM and Google AdWords.
- Delivered first class user support and customer service to course participants.
IT Director/Senior Project Manager
Lynn Sweet
09.2015 - 10.2016
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled projechases.
- Provided detailed project status updates to stakeholders and executive management.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Developed and initiated projects, managed costs, and monitored performance.
- Developed and implemented strategic project plans to meet business objectives.
- Negotiated and managed third-party contracts related to project deliverables.
- Monitored project progress, identified risks and took corrective action as needed.
- Analyzed project performance data to identify areas of improvement.
- Facilitated workshops to collect project requirements and user feedback.
- Managed complex Agile Software and Web Design teams in Mexico and India
- Performed Business Analysis (BA) and Quality Analysis (QA); Responsible for leading daily stand-up Scrum meetings, managed product backlog/ user stories, participated in sprints, mentored team members, removed impediments, and led by example
- Oversaw the integration of Salesforce REST API.
- Improved customer satisfaction by 37% over a 6-month period
- Decreased customer average appointment wait times by 80%, saving an average of 2 hours per customer, per appointment.
- Increased revenue by 8% in the first 90 days, and by 23% in the first 180 days.
Technical Project Manager/SEO Campaign Manager
Ashton Tiffany, LLC, Insurance Company
09.2014 - 09.2015
- Hybrid project, using both traditional PMI/PMBOK and Agile/SAFe framework standards
- The new secure platform outperformed customer retention and ROI metrics by 6%
- Introduced SHA-512 level encryption to all layers of the insurance company platform
- Held daily standup Scrum meetings and additionally managed one remote resource
- Contributed to the development of the agency’s a new secure and dynamic portal using C#, JavaScript, jQuery, MS SQL, HTML, CSS, and created custom APIs for clients to plugin
- Performed Quality Analysis and Quality Control on source code
- Documented all aspects of the business platform and created a user guide for training purposes
- Utilized Microsoft Project to adhere to platform development projected schedule, and to prevent feature creep
- Drove project until completion, on time and under budget
- Performed A/B (Split Testing) and followed metrics in all social media ad campaigns, channels, and content funnels.
Senior Software Engineer
FOX Factory (FOX Shox)
09.2012 - 09.2015
- Worked in tandem with the company's Tiger Team (Six Sigma and Kanban Process Design & Process Improvement, and Documentation Team)
- Traveled between Corporate Headquarters & Manufacturing Division; personally oversaw product deployments
- Received extensive training and exposure in Six Sigma, Kanban, Agile, and PMP.
- Performed tasks associated with those of a Business Analyst, in terms of gathering, polishing, and documenting requirements for the development team
- Participated in process improvement, which led to savings of over $2,000,000 per year in warehousing costs, and improved manufacturing efficiencies by shifting to JIT manufacturing
- Designed and coded a custom Recall Software for the company, thus saving the company over $500,000
- Led software development initiative as subject matter expert (SME) and primary point-of-contact for a custom product recall software for the company, thus saving the company over $500,000 in expenditures.
- Designed and coded a robust SHA-512 encrypted and salted CMS (Customer Management System)
- Became the SME for PCI DSS (Payments Card Industry Data Security Standards) for the company
- Demonstrated experience and good hands-on programming experience C#, ASP.net, ColdFusion, JavaScript, HTML, CSS, & MS SQL.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Updated old code bases to modern development standards, improving functionality.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
- Identified and documented project changes with proactive budget oversight.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
Communication & Logistics Specialist
Doctors Without Borders
01.2011 - 01.2012
- Spent 90% of the time overseeing staff and volunteers, and 10% training others in procedural matters
- Worked in multinational, global reaching, culturally diverse teams
- Had to be agile and flexible, for the conditions changed day to day, sometimes hour to hour
- Fostered triage and other difficult decision-making skills.
Technical IT Project Manager & Senior Software Engineer
Arizona Department of Agriculture
01.2008 - 01.2011
- Designed, coded, tested, documented, and trained end users on newly designed applications
- Led and mentored junior developers in ASP.net, C#, MS SQL, GIS, Excel, HTML, CSS, and JavaScript
- Created applications which allowed AZDA to reduce its workforce by 70+ positions, lowering their budget expenditures while simultaneously improving the quality of their product/service offerings and speed of service.
Education
Master of Science - Candidate - Data Analytics, Data Analytics & Marketing
Western Governors University
09.2023 - Current
Bachelor’s - Business Administration, IT Management
Western Governors University
Associate of Applied Science - Workforce Development (Human Resources)
Rio Salado College
10.2020
Certificate in Project Management -
Eastern Arizona College
2018
Associate of Applied Science - Paralegal Science
Rio Salado College
10.2014
Skills
- Project Management Project Planning Business Process Re-Engineering Conflict Management Cost Analysis and Containment Budgeting (P/L) Expense Reports Product Management Strategic Planning DevOps Merger Strategies Change Management SDLC Contract Negotiation Human Resource Management & Staffing Vendor Management Cost Analysis Education & Instruction Mentoring Marketing (SEO) Coaching Quality Assurance Remote Team Management Customer Service Diversity, Equity, & Inclusion (DEI) Leadership Education IT & Help Desk Software/Server Installation & Integration Technical Writing & Documentation (PMO) Performance Metrics Analysis & Presentation Contract Negotiation Expertise Contract Development Information Technology Management
- Versioning & Productivity Tools; Microsoft Office, Microsoft 365, Microsoft Project, Microsoft Visual Studio, Slack, Jira (ITIL/ITSM), ServiceNow (ITSM), GitHub, Zendesk, Visio, Teams, RingCentral
- Frameworks & CMS: Scrum, Kanban, Six Sigma, ISO, Lean, Agile, SAFe, SharePoint, Salesforce
- Web Technologies: IIS, MS SQL, MySQL, C#, VBnet, API’s, HTML, CSS, JavaScript, PHP, LAMP, MySQL, MS SQL, MongoDB, IIS, Apache, Oracle
Certification
CompTIA A+ & Project+ (2015) | Cybersecurity At Work (2022) | Cert Prep: PMI AGILE (2022) | Inclusive Tech: Breaking Bias in Tech (2022) | EAC Project Management Certificate (2018) | W3C Web Design (HTML, CSS, VB.Net, C#, JavaScript, jQuery) (2014) | Coursera Database and SQL Certification for Data Science (2014) |PMI Principles & Practices (PMBOK) | Machine Learning | NFT & Blockchain Development | Release Engineering | DevOps | Ransomware Detection & Response (Red Canary)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford
Timeline
Master of Science - Candidate - Data Analytics, Data Analytics & Marketing
Western Governors University
09.2023 - Current
Project Manager
Sun Valley Solar Solutions / PE Solar / Suncerta
12.2022 - 09.2023
Social Media Manager
Love Jones LLC
05.2022 - 06.2023
Web Design Instructor
ADCRR
11.2016 - 05.2022
IT Director/Senior Project Manager
Lynn Sweet
09.2015 - 10.2016
Technical Project Manager/SEO Campaign Manager
Ashton Tiffany, LLC, Insurance Company
09.2014 - 09.2015
Senior Software Engineer
FOX Factory (FOX Shox)
09.2012 - 09.2015
Communication & Logistics Specialist
Doctors Without Borders
01.2011 - 01.2012
Technical IT Project Manager & Senior Software Engineer
Arizona Department of Agriculture
01.2008 - 01.2011
CompTIA A+ & Project+ (2015) | Cybersecurity At Work (2022) | Cert Prep: PMI AGILE (2022) | Inclusive Tech: Breaking Bias in Tech (2022) | EAC Project Management Certificate (2018) | W3C Web Design (HTML, CSS, VB.Net, C#, JavaScript, jQuery) (2014) | Coursera Database and SQL Certification for Data Science (2014) |PMI Principles & Practices (PMBOK) | Machine Learning | NFT & Blockchain Development | Release Engineering | DevOps | Ransomware Detection & Response (Red Canary)
Bachelor’s - Business Administration, IT Management
Western Governors University
Associate of Applied Science - Workforce Development (Human Resources)
Rio Salado College
Certificate in Project Management -
Eastern Arizona College
Associate of Applied Science - Paralegal Science
Rio Salado College
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