Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Brooklyn Page

Phoenix,AZ

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
10
10

Years of Customer Service

Work History

Shift Manager

Starbucks
05.2020 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Supervised ongoing daily production phases.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Cultivated professional working relationships with peers and supervisors.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Troubleshot equipment to reduce service calls and downtime.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Built relationships with customers and managed accounts to drive revenue and profit.

Education

Interior Design -

Arizona State University
Tempe, AZ

Business

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ

Desert Vista High School
Phoenix, AZ
05.2016

Skills

  • Creative Solutions
  • Negotiation and Conflict Resolution
  • Guest Satisfaction
  • Schedule Management
  • Team Member Motivation
  • Performance Motivation
  • Employee Coaching and Mentoring
  • Guest Relations
  • Patient Profiles
  • Scheduling and Coordinating
  • Cash Handling
  • Goal Attainment
  • Interpersonal Skills
  • Cash Drawer Balancing
  • Social Perceptiveness
  • Coaching and Mentoring
  • Energetic and Enthusiastic
  • Delegating Work
  • Employee Support
  • Food Safety and Sanitation
  • Problem-Solving Techniques
  • Strength and Conditioning
  • Restocking Management
  • Persuasive Negotiations

Timeline

Shift Manager

Starbucks
05.2020 - Current

Interior Design -

Arizona State University

Business

Maricopa Community Colleges - Rio Salado Community College

Desert Vista High School
Brooklyn Page