Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brook'Lyn Paris

Durham

Summary

Dedicated and customer-focused professional with experience in customer service, problem-solving, and conflict resolution. Proven ability to foster positive interactions, manage team collaboration, and resolve client concerns efficiently. Seeking opportunities to leverage interpersonal and operational skills in a criminal justice or security-related field.

Overview

3
3
years of professional experience

Work History

In-Store Shopper

Whole Foods
06.2024 - 08.2024

∙ Received work assignments from order system to fill orders.

∙ Provided excellent customer service by effectively addressing customer inquiries and complaints in a timely manner.

∙ Built strong customer relationships, providing personalized assistance and ensuring 99% satisfaction ratings.

∙ Managed inventory and fulfilled 50+ daily grocery orders with 100% accuracy.

∙ Supported cross-functional teams, assisting in inventory restocking and shipping logistics.

Seasonal Sales Associate

JD Sports
11.2023 - 01.2024
  • Greeted customers warmly and offered assistance.
  • Assisted customers with product selection to ensure customer satisfaction.
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Provided accurate information about products, prices and availability both in person and over the phone.
  • Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers.

Summer Camp Counselor

The Salvation Army Kroc Center
06.2023 - 08.2023

∙ Established positive relationships with campers by providing support and encouragement.

∙ Worked collaboratively with colleagues to create fun-filled experiences for campers.

∙ Demonstrated patience while dealing with challenging behaviors from campers.

∙ Communicated with parents to provide camper updates and answer questions about camp activities.

∙ Assisted campers with problem-solving and conflict resolution.

∙ Managed behavioral challenges among campers, implementing de-escalation strategies to resolve conflicts peacefully.

∙ Ensured safety protocols were followed, reducing incidents by 20% through effective supervision.

Lead Dining Server

Wesley Enhanced Living at Stapley
09.2021 - 08.2022
  • Provided excellent customer service, anticipating residents needs and responding promptly to requests.
  • Set tables and maintained workstations in proper order. Took orders, provided service and requested items both graciously and courteously. Answered residents’ questions about menu items.
  • Stocked tables with condiments, flatware, linens and other supplies as needed.
  • Contributed to a friendly and professional dining environment by communicating politely and effectively.

Education

-

North Carolina Central University
Durham, NC

Mastery Charter Lenfest Campus High School
Philadelphia, PA

Skills

  • Strong work ethic
  • Customer Service
  • Attention to detail
  • Leadership
  • Relationship building
  • Problem-solving
  • Critical thinking
  • Decision-making
  • Team collaboration
  • Problem resolution
  • Product knowledge

Timeline

In-Store Shopper

Whole Foods
06.2024 - 08.2024

Seasonal Sales Associate

JD Sports
11.2023 - 01.2024

Summer Camp Counselor

The Salvation Army Kroc Center
06.2023 - 08.2023

Lead Dining Server

Wesley Enhanced Living at Stapley
09.2021 - 08.2022

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North Carolina Central University

Mastery Charter Lenfest Campus High School
Brook'Lyn Paris