Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Affiliations
References
Timeline
Generic

Brooklyn Parr

Bedford

Summary

Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Coordinator

ASIC recovery services
Fort Worth
01.2024 - 08.2025
  • Engaged directly with clients to fulfill requests, resolve conflicts, and direct non-customer service related inquiries to appropriate department and personnel.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Assisted with check-in and check-out process by verifying identification and collecting payment information.
  • Greeted and directed customers kindly and accurately.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Conducted transactions, confirming patient information, and processing according to standard protocol.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted and verified credentials of visitors, ascertained reason for visits and directed each to appropriate personnel or building area.
  • Performed administrative tasks such as filing documents, preparing reports, and updating databases.

Host

Brio Tuscan Grille
Southlake
12.2023 - 06.2024
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Provided customers with accurate wait times and monitored waiting list.
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Greeted guests upon arrival and provided them with menus.
  • Managed incoming calls during busy shifts.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Answered phones promptly to record and confirm reservations.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.

To-Go Server

Brio Tuscan Grille
Southlake
12.2023 - 06.2024
  • Demonstrated knowledge of menu items by providing detailed descriptions upon request.
  • Delivered orders to customers in an efficient manner with a friendly attitude.
  • Received payments, returned accurate change and closed checks in POS system.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Refilled condiments, napkins and server workstations.
  • Made meals in accordance with company standards and requirements.
  • Regularly monitored inventory levels of restaurant supplies needed for daily operations.
  • Responded promptly to customer inquiries via phone or email in a courteous manner.
  • Provided customer service by answering questions, addressing complaints, and resolving issues in a timely manner.
  • Confirmed customer orders through verbal communication with kitchen staff and management.

Host

Papadeaux Seafood Kitchen
Bedford
07.2021 - 05.2022
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Provided customers with accurate wait times and monitored waiting list.
  • Managed incoming calls during busy shifts.
  • Took reservations over phone and in person.
  • Assisted servers in seating guests by escorting them to their tables.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Provided excellent customer service by anticipating customer needs.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.

Education

Some College (No Degree) - Nursing

University of Oklahoma
Norman, OK

Skills

  • Patient care
  • Conflict resolution
  • Record keeping
  • Appointment scheduling
  • Guest services
  • Problem-solving abilities
  • Hospitality service expertise
  • Analytical thinking
  • Professional demeanor
  • Organizational skills
  • Critical thinking
  • Confidentiality
  • Team collaboration
  • Time management

Accomplishments

  • Freshman year of high school Honors program
  • Deans Honor roll First semester of freshmen year at the University of oklahoma
  • Social officer 2nd year of high school drill team
  • Social officer president 3rd year of high school dance team
  • Highest grade point average award in high school chemistry

Certification

  • CPR certification
  • Food handlers certification
  • Alcohol TABC

Languages

Spanish
Native/ Bilingual

Affiliations

  • Volunteered at a local recreational club(YMCA)
  • Volunteered at bear creek park
  • Volunteered at Bedford public library
  • Organized student events
  • Competed in dance competitions

References

References available upon request.

Timeline

Front Desk Coordinator

ASIC recovery services
01.2024 - 08.2025

Host

Brio Tuscan Grille
12.2023 - 06.2024

To-Go Server

Brio Tuscan Grille
12.2023 - 06.2024

Host

Papadeaux Seafood Kitchen
07.2021 - 05.2022

Some College (No Degree) - Nursing

University of Oklahoma

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Brooklyn Parr