Brooklyn Patton
Racine,WI
Summary
Dynamic professional with extensive experience as a Constant Observer at Touchpoint, excelling in data gathering and critical analysis to enhance service quality. Proven ability to collaborate effectively and implement best practices, ensuring compliance and operational excellence. Skilled in clinical education and committed to fostering a culture of continuous improvement.
Overview
3
3
years of professional experience
Work History
Constant Observer
Touchpoint
09.2025 - Current
- Conducted observational assessments to gather data on customer interactions and service quality.
- Assisted in analyzing feedback to identify areas for improvement in service delivery.
- Collaborated with team members to implement best practices and enhance observer accuracy.
- Developed reports summarizing findings to support management decision-making processes.
- Engaged in training sessions to refine observation techniques and ensure consistency in evaluations.
- Monitored compliance with operational standards and provided constructive feedback to staff.
- Maintained a high level of accuracy in data collection by regularly reviewing and updating observation protocols, ensuring consistency across all team members.
Ophthalmic Medical Technician
Eye Center Of Racine and Kenosha
04.2025 - Current
- Conducted comprehensive eye examinations assisting ophthalmologists in diagnosing visual impairments.
- Administered various diagnostic tests, including visual field tests and tonometry readings.
- Maintained accurate patient records, ensuring compliance with HIPAA regulations and office protocols.
- Assisted in educating patients on ocular health, treatment options, and postoperative care instructions.
- Collaborated with medical staff to streamline patient flow and enhance overall clinic efficiency.
- Operated advanced ophthalmic equipment for imaging and diagnostics to support clinical assessments.
- Trained new technicians on procedures, equipment usage, and patient interaction protocols.
- Assisted in developing an efficient system for inventory management of supplies used within the clinic, streamlining the ordering process and reducing waste.
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
LTC Pharmacy Technician
Lakeview Pharmacy
12.2023 - 04.2025
- Compounded medications accurately following established protocols and safety guidelines.
- Assisted pharmacists in preparing prescriptions, ensuring adherence to legal requirements.
- Managed inventory by tracking stock levels and placing orders for medications and supplies.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
Pharmacy Technician
Walgreens
04.2023 - 12.2023
- Processed and dispensed medications accurately to maintain patient safety.
- Assisted pharmacists in managing inventory levels and ordering supplies.
- Provided excellent customer service by addressing inquiries and resolving concerns.
- Ensured compliance with pharmacy regulations and safety protocols consistently.
Education
High School Diploma -
Horlick High School
Racine, WI12.2022
Skills
Organization
Data gathering
Critical reading
Clinical education
Self-awareness
Open-mindedness
Assertiveness
Memory retention
Clinical safety
Procedure monitoring
Collaboration
Attention to detail
Problem-solving abilities
Reliability
Multitasking Abilities
Timeline
Constant Observer
Touchpoint
09.2025 - Current
Ophthalmic Medical Technician
Eye Center Of Racine and Kenosha
04.2025 - Current
LTC Pharmacy Technician
Lakeview Pharmacy
12.2023 - 04.2025
Pharmacy Technician
Walgreens
04.2023 - 12.2023
High School Diploma -
Horlick High School