Brooklyn Pennell
Lenoir,NC
Summary
Skilled, dependable Medical Office professional offering 18 years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software. Strong knowledge of medical terminology, billing processes, medications, and patient chart management. Flexible multitasker commended for producing positive outcomes and delivering exceptional customer service. Results-oriented Scheduler highly effective at managing calendars in demanding, fast-paced environments and versed in resource loading and operations sequencing.
Overview
15
15
years of professional experience
Work History
Appointment Scheduler
Burke Primary Care
Morganton, NC
01.2019 - Current
- Maintained daily calendars for multiple providers (20 providers), set appointments for patients.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Surgery Scheduling Coordinator
Carolina ENT
Hickory, NC
06.2013 - 06.2018
- Checked patient insurance and collected pre-authorizations from providers.
- Worked with operating facilities to schedule procedures on behalf of 8 surgeons.
- Distributed treatment and procedural information to patients.
- Scheduled follow-up appointments as designated by physician.
- Located scheduling barriers and implemented appropriate solutions.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Conveyed information to patients about arrival times and preoperative procedures.
- Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
Cashier
Dollar Tree
Lenoir, NC
05.2012 - 06.2013
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
Front Desk Patient Coordinator
Springs Road Family Practice
Hickory, NC
05.2010 - 05.2012
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Checked insurance benefits, received payments and provided receipts.
- Completed new guest enrollment paperwork and set up accounts in computer system.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Managed incoming telephone calls, took messages and directed callers to personnel.
Front Desk Patient Coordinator
Emerge Ortho
Lenoir, NC
11.2008 - 05.2010
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Checked insurance benefits, received payments and provided receipts.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Education
Medical Certificate For MOA - Medical Office Assistance
Career Centers of Texas
El Paso11.2007
High School Diploma -
Hibriten High School
Lenoir, NC05.2005
Some College (No Degree) -
El Paso Community College
El Paso, TXSome College (No Degree) -
Catawba Valley Community College
Hickory, NCSkills
- Multiple EHR Systems
- Strong patient relations
- Medication knowledgeable
- Insurance verification
- Pre-cert/Pre-Authorization
- CPT & ICD 9&10
- Scheduling expertise
Timeline
Appointment Scheduler
Burke Primary Care
01.2019 - Current
Surgery Scheduling Coordinator
Carolina ENT
06.2013 - 06.2018
Cashier
Dollar Tree
05.2012 - 06.2013
Front Desk Patient Coordinator
Springs Road Family Practice
05.2010 - 05.2012
Front Desk Patient Coordinator
Emerge Ortho
11.2008 - 05.2010
Medical Certificate For MOA - Medical Office Assistance
Career Centers of Texas
High School Diploma -
Hibriten High School
Some College (No Degree) -
El Paso Community College
Some College (No Degree) -
Catawba Valley Community College
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