Brooklyn Perrone

• Managed daily operations, ensuring compliance with policies and procedures.
• Trained and supervised staff, fostering a collaborative and productive work environment.
• Developed schedules to optimize workforce efficiency and meet customer demands.
• Monitored inventory levels, implementing strategies to reduce excess stock.
• Conducted performance evaluations, providing constructive feedback for employee development.
• Coordinated promotional activities to enhance member engagement and drive sales growth.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

• Streamlined operational workflows to enhance efficiency and reduce processing times.
• Collaborated with team members to develop training materials for onboarding new staff.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

• Assisted in developing and implementing operational policies to enhance member services.
• Coordinated daily activities of staff to optimize workflow and improve service delivery.
• Maintained accurate records and reports for financial transactions and member interactions.
• Trained new employees on credit union procedures and customer service standards.
• Collaborated with management to identify areas for process improvement and efficiency gains.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

6-8 week Management Training Program. Gained comprehensive understanding of assistant manager responsibilities. While training at 2 different store locations.

Managed store operations during opening and closing hours.