Brooklyn Piendel
Manchester
Summary
Skilled Operations Supervisor with broad experience in overseeing daily operations, streamlining processes, and implementing effective business strategies. Strengths include strong leadership abilities, organizational skills and a keen focus on operational efficiency. Previous roles have led to improved team productivity, cost reduction and enhanced operational workflows.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
First Student
West Hartford
06.2022 - Current
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Developed strong relationships with customers through excellent customer service practices.
- Implemented cost-saving measures throughout the organization's operations.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Completed payroll.
- Identified areas of improvement and developed strategies to increase efficiency.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Provided support to other departments as needed to meet organizational goals.
- Trained new employees on proper job functions and company policies and procedures.
Manager in Developmemt
First Student
Bristol
09.2021 - 06.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Approved regular payroll submissions for employees.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Evaluated report data to proactively adjust and enhance operations.
- Maintained payroll information by calculating, collecting and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Conducted interviews with participants to assess eligibility.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Counselor
Newport County YMCA Summercamp
Newport
06.2021 - 08.2021
- Worked well independently and on a team to solve problems
- Served as a positive and enthusiastic team player
- Effectively multi tasked and prioritized projects according to need
- Brought forth excellent time management and multitasking skills
- Monitored and guided children with behavioral problems
- Maintained professional relationships with children's families
- Created weekly lesson plans
- Ensured the safety and well being of all children.
- Worked with children of varying age, interest, skill and developmental levels.
- Supported children by actively listening and offering encouragement.
- Cared for personal and health needs of disabled campers.
Site Coordinator
Newport County YMCA Childcare
Newport
09.2019 - 06.2021
- Served as an encouraging mentor and monitored children
- Provided a safe environment for children before and after-school
- Worked with elementary schools to ensure before and after-school programs ran smoothly
- Followed DCYF regulations
- Maintained professional relationships with children's families
- Created lesson plans for each week
- Taught children skills and assisted with any educational help they needed
- Maintained an organized area that met the standards of the Department o Health and DCYF
- Supervised support staff.
Philanthropy Manager
Salve Regina University Office of Advancement
Newport
09.2017 - 01.2020
- Managed office space and office equipment
- Accomplished multiple tasks within established timeframes.
- Guided staff through shifts by giving them specific jobs to complete daily
- Led group fundraising events
- Came up with different ideas for fundraising with co-managers
- Filled out daily paperwork and reported it to Directors of Advancement every evening
- Attended weekly meetings with mangers and directors to report stats from the week and review what was done
- Used Microsoft Office and Microsoft Excel daily to keep track of stats
- Filled out and filed a variety of paperwork
- Kept the office well organized
- Implemented incentives for staff to encourage them to work hard and stay motivated.
- Maximized performance by monitoring daily activities and mentoring team members.
Room Leader
Manchester Early Learning Center
Manchester
05.2019 - 09.2019
- M AY 2 019 — S EPTEMBER 2019
- Ensuring arrival and dismissal of students is operated safely and smoothly
- Creating daily lesson plans
- Making weekly schedules to keep parents and supervisors updated
- Maintaining a safe environment for all children
- Following DCF regulations
- Maintaining a profession relationship with children's parents and guardians
- Supervising support staff members.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
Shift Leader
Ben and Jerry's
South Windsor
08.2015 - 09.2018
- Supervising servers
- Ensuring daily operations run efficiently
- Made sure the safe and register were balanced
- Filled out daily paperwork to send to manager
- Maintained up-to-date knowledge of all retail promotions
- Settled any customer disputes in a professional and pleasant manner
- Recorded and processed all orders in an organized and accurate manner
- Worked to ensure a positive and hassle-free customer experience.
Education
Bachelor of Arts - Political Science/Criminal Justice
Salve Regina University
Newport, RI05.2021
High School Diploma -
Manchester High School
Manchester, CT06.2017
Skills
- Operational Efficiency
- Employee Relationships
- Excellent Organizational Skills
- Proficient in Microsoft Office and Excel
- Performance monitoring
- Budgeting and cost control strategies
- Operational management
- Cost reduction strategies
- Payroll administration
- Employee training
- Customer service
- Time management
- Customer relations
- Quick problem solver
- Adaptable learner
Languages
English
Native/ Bilingual
Timeline
Operations Supervisor
First Student
06.2022 - Current
Manager in Developmemt
First Student
09.2021 - 06.2022
Counselor
Newport County YMCA Summercamp
06.2021 - 08.2021
Site Coordinator
Newport County YMCA Childcare
09.2019 - 06.2021
Room Leader
Manchester Early Learning Center
05.2019 - 09.2019
Philanthropy Manager
Salve Regina University Office of Advancement
09.2017 - 01.2020
Shift Leader
Ben and Jerry's
08.2015 - 09.2018
Bachelor of Arts - Political Science/Criminal Justice
Salve Regina University
High School Diploma -
Manchester High School
Similar Profiles
Sherly LynnSherly Lynn
School Bus Driver at First StudentSchool Bus Driver at First Student
Peter BrennanPeter Brennan
Technician in Charge at First StudentTechnician in Charge at First Student
BRIAN KITTELSONBRIAN KITTELSON
LOCATION MANAGER at First StudentLOCATION MANAGER at First Student
Silvia BurrellSilvia Burrell
CDL Driver at First StudentCDL Driver at First Student
Dr Suleman Khan MRCPI CCT FRCPDr Suleman Khan MRCPI CCT FRCP
Consultant Rheumatologist (Full-time) at Freeman HospitalConsultant Rheumatologist (Full-time) at Freeman Hospital
