Keia Peters
Case Manager
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
1
1
year of professional experience
Work History
CUSTOMER SERVICE SPECIALIST
SUTHERLAND
3 2018 - 4 2020
- Taking inbound calls from customers regarding product inquiries Communicating with customers, making outbound sales calls to potential customers, and following up on leads
- Understanding customers' needs and identifying sales opportunities
- Respond to sales inquiries and concerns by phone, electronically or in person Answering potential customers' questions and sending additional information via email
- Maintain and expand your database of prospects within your assigned territory Keeping up with product information and updates
- Processing purchase orders and freight quotes daily
COLLECTIONS REPERSENTATIVE
J.P. MORGAN CHASE
7 2015 - 02.2018
- Contact and pursue clients with past due balance and negotiate payment arrangements Partner with locations to address and resolve billing/collections discrepancies Comply with and maintain Daily Outbound Call/Customer Contact standards Intermediate knowledge of Excel, Word, and Microsoft Teams Maintain detailed customer information on delinquent accounts including contact information
- Research and resolve customer disputes Negotiate payoff deadlines or payment plans
CUSTOMER SERVICE REPERSENATIVE
IQOR
10.2014 - 07.2015
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies Record customer information within our customer service database
- Place outbound calls and communicate with energy and enthusiasm to customers
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
Education
ASSOCIATES DEGREE -
HOUSTON COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA - undefined
PARK VEIW BAPTIST HIGH SCHOOL
Skills
Customer Relations
Call center experience
Flexibility
Dedicated
Team Collaboration
Multi-Line Phone Systems
Account Reconciliation
Problem-solving abilities
Timeline
CUSTOMER SERVICE REPERSENATIVE
IQOR
10.2014 - 07.2015
CUSTOMER SERVICE SPECIALIST
SUTHERLAND
3 2018 - 4 2020
COLLECTIONS REPERSENTATIVE
J.P. MORGAN CHASE
7 2015 - 02.2018
ASSOCIATES DEGREE -
HOUSTON COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA - undefined
PARK VEIW BAPTIST HIGH SCHOOL
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