Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brooklyn Rand

Washington

Summary

Compassionate CNA known for maintaining high productivity levels and completing tasks efficiently. Possess specialized skills in patient care, vital signs monitoring, and hygiene assistance that ensure optimal support and comfort for patients. Excel in communication, empathy, and time management, contributing to positive outcomes in fast-paced healthcare settings.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

CNA

Stanton Park Group
District Heights
12.2024 - Current
  • Provided compassionate care to residents in daily living activities.
  • Assisted nursing staff with patient assessments and vital sign monitoring.
  • Maintained a clean and safe environment for residents and staff.
  • Documented patient progress and changes in health status accurately.

Customer Service Representative

Allianz Life Insurance Company of North America
Richmond
01.2021 - 04.2023
  • Assisted clients with policy inquiries and claims processing.
  • Resolved customer issues through effective communication and problem-solving skills.
  • Educated customers on insurance products and services offered by the company.

Customer Service Representative

Teleperformance
Richmond
02.2018 - 11.2020
  • Assisted clients with policy inquiries and claims processing dealing with there vehicles
  • Set call back times, as well as have on going inbound calls coming in having to communicate with the issue at hand
  • Really loved this job only worked it for a short amount of time due to the department I was working in was closed down and giving to another company would love to get back in the company just haven’t had the department open back up.

Education

Petersburg High School
Petersburg, VA

Some College (No Degree) - Nursing

John Tyler Community College
Chester, VA

Skills

  • Vital sign monitoring
  • Patient documentation
  • Infection control
  • Patient care planning
  • Claims processing
  • Telephone etiquette
  • Product knowledge
  • Complaint handling
  • Attention to detail

Certification

  • CNA

Timeline

CNA

Stanton Park Group
12.2024 - Current

Customer Service Representative

Allianz Life Insurance Company of North America
01.2021 - 04.2023

Customer Service Representative

Teleperformance
02.2018 - 11.2020

Petersburg High School

Some College (No Degree) - Nursing

John Tyler Community College
Brooklyn Rand