Brooklyn Riggs

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Collected room deposits, fees and payments.
• Took reservations over phone and through email, recording guest information in computer system and verifying details.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
• Kept accounts in balance and ran daily reports to verify totals.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Promoted hotel brand's loyalty program through IHG Loyalty Rewards Program for Brand Specific Members

Night Audit/End of Day Task Manager

• Coordinated audit tasks among night shift team members to cover front desk operations.
• Provided quick, complete responses to guest requests and concerns to create pleasant stays.
• Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.
• Directed inventory management, account charges, and bank counting.
• Acted as manager on duty during overnight shift several times per week - lived on-site for on-call manager functions.
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Looked over pending check-ins and payment processes to complete closing procedures.
• Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
• Handled tasks and responsibilities for front office employees during periods of understaffing.
• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Kept accounts in balance and ran daily reports to verify totals.
• Investigated daily variances and corrected errors to resolve discrepancies.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Entered customer data into room system and updated information whenever patrons changed rooms.

• Registered new patients in electronic medical record prior to scheduling appointments.
• Maintained patient confidence and protected operations by keeping information confidential and following HIPAA guidelines.
• Answered telephone calls to offer office information, answer questions and direct calls to staff.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Carried out front office duties utilizing data entry skills in framework of medical database.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Answered phone calls and messages for over 12 plus service provider medical facility, scheduling appointments and handling patient inquiries.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Registered and verified patient records before triage with most up-to-date information.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
• Used computer programs and registration systems to schedule patients for routine and complex procedures.
• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
• Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
• Maintained current and accurate medical records for patients.
• Completed patient referrals to other medical specialists.

• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
• Produced contracts, reports, letters, and proposals for clients.
• Developed and implemented comprehensive salesperson training program.
• Organized promotional events and interacted with community to increase sales volume.
• Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
• Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
• Created effective strategies to target new markets after researching and analyzing competitor behavior.
• Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.
• Aggressively pursued competitive accounts by differentiating company from competitors.
• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.

• Described product and service details to customers to provide information on benefits and advantages.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
• Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
• Developed working relationships with internal and external customers while assisting with account management duties.
• Explained online self-help options to customers to promote additional and after-hours support choices.
• Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
• Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
• Received payment information from customers and implemented it carefully into system to alleviate errors.
• Enhanced department structure and workflows to increase coverage and team efficiency in face of dynamic demands.
• Audited customer support procedures and collaborated regionally to promote standardization across offices.