Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Accomplishments
References
ASSESSMENTS
Timeline
Generic
Brooklyn Rodriguez

Brooklyn Rodriguez

Regional Manager
Pasadena,CA

Summary

Regional Manager with a proven track record at Stratton Amenities, excelling in operations management and client relations. I foster collaboration, enhance performance, and drive business growth through strategic planning and exceptional service delivery. I'm extremely passionate about cultivating relationships and achieving excellence in every project.

Overview

9
9
years of professional experience

Work History

Regional Manager

Stratton Amenities
Los Angeles
07.2020 - Current
  • Facilitated communication between departments to streamline workflow and enhance collaboration.
  • Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
  • Managed regional operations including inventory control, staffing levels, logistics, customer service.
  • Handled human resource concerns and established plans to handle issues consistently and efficiently.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service and providing consistent follow-up.

Front Office Supervisor

Hyatt Hotels
04.2018 - 07.2020
  • Managed inventory levels of supplies, equipment, and services used by the front office team.
  • Maintained accurate records of all guests' bookings and payments.
  • Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff.
  • Resolved conflicts between guests and/or employees in a timely fashion without compromising overall customer satisfaction ratings.
  • Oversaw daily operations of the front office, ensuring efficient and effective service delivery across multiple departments, including maintenance, sales, and housekeeping.

Catering Sales Manager

Embassy Suites by Hilton
01.2016 - 02.2018
  • Managed catering contracts to ensure client satisfaction and service excellence.
  • Coordinated event logistics, including setup, catering, and audiovisual needs.
  • Trained and mentored staff on best practices for catering service delivery.
  • Grew business through outside catering sales, executed food deliveries to perfection and devised and implemented marketing and promotional campaigns.
  • Oversaw budgeting and pricing strategies for catering services at the hotel.
  • Collaborated with chefs to develop creative menus that met client needs and budget requirements.

Education

Associate's - Social & Behavioral Sciences, Administration of Justice

Antelope Valley College

Skills

  • MS Office
  • Excel
  • Outlook
  • OnQ
  • Meeting Broker
  • Cvent Delphi
  • Oracle
  • Yardi
  • Onesite
  • Guest Relations Experience
  • Communication Skills
  • Time Management
  • Operations Management
  • Staff Training and Development
  • Client Relations

References

Available upon request

Hobbies and Interests

Travel, Concerts & Live Music

Accomplishments

  • Sales Excellence Award

References

References available upon request.

ASSESSMENTS

  • Administrative Assistant/Receptionist -Proficient
  • Bookkeeping - Proficient
  • Customer Focus & Orientation -Proficient
  • Attention to Detail -Proficient
  • Spreadsheets with Microsoft Excel -Proficient
  • Recruiting -Proficient

Timeline

Regional Manager

Stratton Amenities
07.2020 - Current

Front Office Supervisor

Hyatt Hotels
04.2018 - 07.2020

Catering Sales Manager

Embassy Suites by Hilton
01.2016 - 02.2018

Associate's - Social & Behavioral Sciences, Administration of Justice

Antelope Valley College

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