Brooklyn Russell
Jacksonville,FL
Summary
Customer-focused professional with extensive experience in the fast-paced hospitality industry, skilled at understanding and meeting diverse customer needs. Known for strong communication, conflict resolution, and multitasking abilities honed through years of serving high-volume clientele. Passionate about people-centered roles and looking to transition into a HR roll to leverage interpersonal skills in talent acquisition, employee engagement, and team development. Demonstrates a solid understanding of customer satisfaction, team collaboration, and adaptable problem-solving – essential skills that can add value to HR functions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
Tokyo Ramen and Poke
Jacksonville
01.2024 - Current
- Greeted customers in a friendly and professional manner.
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
- Operated electronic equipment accurately and efficiently.
- Identified and addressed impediments to team progress and success, resulting in a smoother flow of work and improved team morale.
- Created schedules and helped with marketing efforts.
- Assisted in training new servers.
Front of House Associate
Panda Express
Jacksonville
08.2023 - 01.2024
- Collaborated with front-of-house staff to ensure customer satisfaction and a high-quality experience.
- Maintained a safe and secure store environment by adhering to all safety protocols and procedures.
- Communicated any special requests or dietary restrictions to kitchen staff to ensure accurate meal preparation.
Server
Al's Pizza
jacksonville
06.2023 - 08.2023
- Utilized sales techniques and strategies to build customer relationships and close sales.
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently.
- Greeted customers in a friendly and professional manner
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
BBA - Marketing / Human Resource Managment
University of North Florida
Jacksonville, FL06-2027
Skills
- Team member support
- Sales Techniques
- Relationship Management
- Positive and professional
- Communication proficiency
- Analytical and Critical Thinking
- Ability to multitask
- Fast learner
- Microsoft Office expertise
Affiliations
- Researching Ethical Business Practices
- Podcast
- Gym
Certification
- Certified in Microsoft Office Applications
Timeline
Server
Tokyo Ramen and Poke
01.2024 - Current
Front of House Associate
Panda Express
08.2023 - 01.2024
Server
Al's Pizza
06.2023 - 08.2023
- Certified in Microsoft Office Applications
BBA - Marketing / Human Resource Managment
University of North Florida
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