Brooklyn Samuel
Little Elm
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
12
12
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
Little Elm
01.2022 - Current
- Managed daily operations to ensure smooth store functionality.
- Trained and mentored new baristas on service standards.
- Implemented visual merchandising strategies to enhance customer experience.
- Conducted performance evaluations for team members regularly.
- Ensured compliance with health and safety regulations in the store.
- Handled customer inquiries and resolved issues effectively.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Recruited, trained and supervised new employees.
Shift Supervisor
STARBUCKS COFFEE COMPANY
Tacoma
04.2019 - 01.2022
- Monitored staff performance to ensure quality standards were met.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assisted upper management with daily operations to meet standards of service and quality.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Conducted weekly inventory of supplies, equipment, and food items.
Barista
STARBUCKS COFFEE COMPANY
Tampa
06.2013 - 04.2019
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Education
Bachelor of Arts - Organizational Leadership
Arizona State University
Tempe, AZ08-2025
Vivian Gaither High School
Tampa, FL06-2013
Skills
- Team building
- Customer service
- Performance evaluation
- Staff scheduling
- Sales analysis
- Team motivation
- Recruitment and hiring
- Operational efficiency
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
01.2022 - Current
Shift Supervisor
STARBUCKS COFFEE COMPANY
04.2019 - 01.2022
Barista
STARBUCKS COFFEE COMPANY
06.2013 - 04.2019
Bachelor of Arts - Organizational Leadership
Arizona State University
Vivian Gaither High School
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