Brooklyn Scott

Since having my daughter, I have been a stay at home parent to two special needs children many believe that this position does not enhance my work history, I must disagree. I have learned how to manage my time better than ever before. I am able to effectively handle various tasks in a short amount of time. I have learned how to meet the needs of individuals who do not have words to express themselves, or struggle to do so. My patience, confidence, and skills have improved drastically over the last 6+ years. While, taking care of my family, I also obtained a degree online successfully, having graduated with As in all courses. I have learned the value of time and energy, and where to place them both when it matters. I am more self motivated, with a stronger sense of personal responsibility. I mastered my skills of learning quickly and adapting to new situations. I work well in fast paced environments and with a team.

• Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
• Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
• Prevented contraband introduction through diligent cell searches and visitor screenings.
• Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
• De-escalated volatile situations between inmates
• Enforced facility rules and policies.
• Actively listened to their issues concerning their time within the jail and also personal issues throughout their life such as traumas and addictions.
• Ensured all individuals were safe and secured at all times.
• Monitored a Tower floor including all inmates and officers within that tower.
• Logged all individuals entering and exiting the tower each time.
• Regular security rounds in every position.
• As a Master Control Operator, I monitored the entire facility including all cameras, all doors and speakers, and all entrances and exits.
• I routinely preformed the intake process when new arrestees were brought into the facility Which includes full body searches as well as personal items.
• Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
• Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.

• Enhanced loan approval rates by meticulously analyzing borrowers'' financial statements and credit histories.
• Streamlined the loan application process for clients by effectively communicating requirements and providing guidance.
• Boosted customer satisfaction levels with a timely response to inquiries and resolution of issues.
• Achieved successful loan closures by diligently managing client relationships throughout the entire application process.

• Enhanced customer satisfaction by providing efficient and accurate cash handling services.
• Streamlined payment processing for faster transactions, resulting in reduced wait times for customers.
• Maintained a clean and organized work area, contributing to a positive shopping experience for customers.
• Assisted in reducing shrinkage by vigilantly monitoring the register area and reporting suspicious activity as needed.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
• Supported store operations by accurately managing cash drawer balances and conducting end-of-day reconciliations.
• Trained new cashiers on proper procedures, ensuring consistency in performance standards across the team.
• Collaborated with other front-end staff to ensure seamless transitions between shifts and maintain overall efficiency of cashier operations.
• Contributed to increased sales by upselling promotional items at the point of purchase when appropriate.
• Promoted store loyalty programs, resulting in higher enrollment rates among customers during my shifts.
• Performed price checks and resolved discrepancies swiftly, ensuring accurate billing for all transactions processed.
• Assisted in maintaining adequate inventory levels at the front-end checkouts by restocking supplies as necessary.
• Increased efficiency of checkout process through effective bagging techniques that maximized space utilization while minimizing item damage risk during transport.
• Demonstrated flexibility by willingly adjusting schedules or covering additional shifts when needed to address staffing shortages or peak business periods.
• Managed disputes diplomatically, utilizing problem-solving skills to achieve satisfactory resolutions for all parties involved.
• Exemplified strong teamwork by supporting fellow cashiers and other store staff in completing tasks or addressing customer needs.

I worked at this facility on two separate occasions a few years apart. All responsibilities were the same as those listed for my time there in 2017. However, during my first position at the jail I worked nights instead of days. There are a few additional that were my responsibilities that differ from my time working on day shift. Including passing out mail to all inmates. Passing out and collecting razors. Additionally, night shift is responsible for getting all inmates to their cells for bedtime headcount. I ensured the pods were cleaned regularly each evening. I also safeguarded nursing staff to inmates cells for their various checks and or medication pass. As a CO on both shifts, I passed chow out to hundreds of inmates, collected all trays and utensils. As well as, saw to any needs such as needing hygiene items, changing out blankets, uniforms, and sheets when needed.