Brooklyn Sims
Alturas,CA
Summary
Compassionate IHSS Care Provider known for high productivity and efficient task completion. Skill set includes personalized care planning, emergency response training, and effective communication with clients and healthcare professionals. Excel in empathy, patience, and active listening to ensure client comfort and satisfaction while fostering positive environments. Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
6
6
years of professional experience
Work History
Front Desk Agent, Breakfast Attendant, Housekeeper
Triple E Investments/Super 8
Alturas, CA
05.2023 - Current
- Answered phones, responded to inquiries, and took messages.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Assisted with check-in and check-out procedures for guests.
- Managed cash drawer responsibly throughout shift.
- Scheduled reservations for groups and special events.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Resolved customer complaints promptly and courteously.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Provided information about hotel amenities, services, and local attractions.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Addressed customer needs in a timely manner.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Processed payments accurately and efficiently.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Followed health and safety guidelines to ensure a clean and safe eating environment.
- Monitored dining spaces to quickly clear and clean tables between guests.
- Ensured coffee machines and other equipment were functioning properly and clean.
- Adhered to sanitation guidelines when handling food products during preparation process.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Inspected furniture for damage or stains in between guest stays.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Observed proper use of chemicals when cleaning various surfaces.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
In Home Care Provider
multiple recipients
Alturas, CA
11.2018 - Current
- Developed individualized plans of care for each patient based on their specific needs.
- Provided companionship to elderly patients in their homes and assisted with daily tasks such as meal preparation, light housekeeping, shopping and errands.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Administered prescribed medications under direction from physician.
- Planned optimal meals based on established nutritional plans.
- Transported clients to medical appointments or therapy sessions as needed using own vehicle or public transportation methods.
- Laundered clothing and bedding to prevent infection.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Improved patient outlook and daily living through compassionate care.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Assisted clients with personal hygiene needs including bathing, dressing, grooming and toileting.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
Education
High School Diploma -
Modoc High School
Alturas, CA06-2012
Skills
- Credit and cash payments
- Lobby oversight
- Safety and security procedures
- Guest amenities
- Registration processing
- Guest services
- Time management
- Mail and packages
- Problem-solving skills
- Housekeeping
- Hospitality services
- Listening skills
- Customer service
- Supply replenishment
- Compassionate caregiving
- Housekeeping tasks
- Diabetes management
- Meal preparation
- Toileting assistance
- Grooming assistance
- Transfer assistance
- Emotional support
- Personal hygiene assistance
- Stroke recovery assistance
- Transportation assistance
- Laundry services
- Bathing assistance
- Fall prevention
Affiliations
- Photography
- Writing
- Event Coordination and Trip Organization
Languages
English
Professional
References
References available upon request.
Timeline
Front Desk Agent, Breakfast Attendant, Housekeeper
Triple E Investments/Super 8
05.2023 - Current
In Home Care Provider
multiple recipients
11.2018 - Current
High School Diploma -
Modoc High School
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